The Service Supervisor will support new and existing customers as well as internal customers. This role will help facilitate the organizing of employee’s, managing work in shop, ensure all safety rules are followed as well as help with service work and warranty administration. Be number one contact person for the customer either on the phone or at the front counter.

Scheduling customer repairs and preventative maintenance. Creating, entering, administrating, and closing warranty claims. Communicating service and warranty information to the foreman and technicians by means of repair orders.

Record customer details and transaction details to pass on to the foreman and technicians. Answering customer questions about service outcomes and consulting with technicians when necessary. Informing customers about potential cost savings and warranty protections.

Informing customers of changes in service or when their trailer is ready to be picked up. Interact with customers, listen to their questions and concerns and provide timely responses. Schedule appointments, take orders, monitor service progress, calculate charges and process payments.

Manage complaints, returns and resolve customer grievances. Ensuring paper flow and record keeping for the service department is completed. Update accounts, initiate billing and process claim payments, and receive payment for services.

Arrange for refunds, exchange and credit for returned merchandise. Assist in hiring and supervise competent and experienced service techs and welders. Assist in document warranty claims and communicate with Engineering group.





Liaise with vendors and subcontractors. Identify trends on inventory & parts supply and communicate to the Procurement Department. Facilitate problem solving and process improvement work internally.

Ensure tools repaired as required Manager. Robust customer service orientation. Solid organizational capabilities and ability to complete tasks. Problem solving ability in a customer focused environment.

Organizational and planning skills, experience managing equally important and competing priorities. Intermediate computer literacy with Excel, ERP, Email & Calendar Management, and Document Production. Able to identify procedure and process improvements and advise the appropriate stakeholders.

Excellent documentation control. Requires 6-8 years of experience in heavy fabrication Service. Familiar with a variety of Service concepts, practices and procedures. Previous experience supervising multi-disciplinary custom Service teams.

Experience with industrial equipment, trucks and trailers.

Experience with an ERP or database system. PMP considered an asset. Six-sigma or other lean credentials considered an asset. Red -Seal Journeyman certificate or applicable experience considered an asset (Heavy Equipment Technician, Welding, Fitting or Heavy Duty Mechanics). Regular exposure to industrial shop hazards which require additional protection from noise, fall hazards and air quality. Working hands on with team on floor in a supervision role.

Shift

Availability ~ Days Monday – Friday 7:00am – 4:30pm Medical Reimbursement program. Paid Holidays. Service & Safety Recognition programs.

📌 Full Time Service Supervisor (Leduc)
🏢 Aspen Custom Trailers
📍 Leduc