If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living™.

We are building a pipeline of qualified and passionate Food Service & Hospitality professionals (Cooks, Dishwashers, Servers, Dietary Aides, Housekeepers) who are interested in future opportunities at our Faubourg du Mascaret or Parkland Riverview communities in Moncton or Riverview, Current Brunswick.

By expressing your interest now, you'll be among the first to be considered when a suitable opportunity arises.

Meaningful Benefits

Approximate Hourly Wage

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:

Cook - $19.13 - $19.70

Dishwasher/Server/Housekeeper - $16.40 - $16.71

Comprehensive health, vision, and dental benefits plan (eligible immediately upon hire for part-time & full-time staff) including an Employee and Family Assistance Program

Life, travel, and other insurances

Access to virtual healthcare 24/7 for FREE through the group health benefit plan

RRSP program (5% employer matching)

Vacation accrual (begins immediately)

Free onsite parking

Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events

Access to continuing education and training through Shannex’s Centre of Excellence

Opportunities to be part of sector innovation and continuous improvement initiatives

Recognition and Rewards for service excellence and safety

About The Opportunity

Cook

Plans and prepares meals according to established standards, procedures, recipes and menus, including preparing special meals to meet appropriate therapeutic menu modifications according to established guidelines

Assists with preparation of food for special functions (e.g. catering, theme dinners) to ensure service meets established standards

Reports any recipe shortages, discrepancies or quality issues to the Executive Chef or supervisor in a timely manner

Executes departmental policies, procedures and guidelines as a member of the divisional Food Services Team

Executes food services for Breakfast, Lunch and Dinner within a Supportive Living Lifestyle dining room in accordance to Brand Standards

Executes food Services for special functions such as catering and theme dinners to ensure service meets established standards

Consistently ensures food quality, presentation, and service delivery meet established department standards; ensures meals are attractive, the correct temperature and portion size, and that service is timely

Introduces self to new resident in the dining rooms as part of resident orientation / welcome

Responds to resident food service needs and expectations in accordance to service expectations

Effectively communicates and interacts with residents, family members, visitors and volunteers in a courteous and professional manner

Assists in the orientation of new Team Members to ensure standards are met

Clean and sanitize cooking station daily; maintain the cleanliness of kitchen equipment such as ovens, kettles, mixers, and others in order to maintain safety and sanitation in the kitchen to meet legislative and organizational standards; responsible for the clear and correct labeling of excess food

Follows disposal procedures according to established waste management guidelines for organics, paper, plastics, cans/bottles, non-recyclable material, etc.

Dishwasher

Processing all dishware and maintaining sanitation of dish machine, kitchen aide and dish sinks according to established cleaning guidelines

Returning clean dishware to appropriate storage areas for use by Culinary Services employees

Bussing of tables in the dining rooms and catering areas as required

Maintaining cleanliness to standard in the kitchen and kitchen aide areas

All other duties as assigned

Server / Dietary Aide

Consistently ensures food quality, presentation, and service delivery meet established department standards. Ensures meals are attractive, the correct temperature and portion size, and that service is timely

Follows production sheets to guide food preparation and assist with cost control

Stays up to date with the specific needs of each resident e.g. diet restrictions, allergies and special requests/accommodations.

Stays up to date with daily changes related to menus and/or residents.

Familiarizes self with the specific needs of each client e.g. diet restrictions, allergies and special requests/accommodations

Assists with the process for checking and receiving of deliveries and inventory control. Ensures all supplies are stored, labelled, and rotated properly

Makes sure that the Servery and dining room appearance meets set standards for cleanliness, organization and set up prior to meal service.

Processes pots, pans, and dishware and maintains sanitation dishwasher and dish sinks according to established and required cleaning guidelines.

Immediately reports any equipment temperature issues to manager and takes corrective action as necessary.

Participates in the client and employee incident reporting and investigation process as required

Reports areas and equipment in need of repair to the maintenance department

Ensures kitchen appearance meets established standards for cleanliness and organization

Housekeeper

Thoroughly clean common areas including lobbies, hallways, and stairwells

Sweeping, mopping, dusting, vacuuming, cleaning and sanitizing kitchens and bathrooms.

Completes common area housekeeping duties as per assignment

Collect refuse from residents' rooms and dispose of this refuse in accordance with set procedures;

Documents all completed job routine tasks

Completes audits and inspections as required

Completes resident’s personal laundry services as requested

Communicates supply needs to People Leader in a timely manner

Efficiently uses supplies and equipment to maintain service quality levels

Clean and restock housekeeping cart; notify Supervisor when supplies are low;

Promote safety culture by continuously working safely including but not limited to identifying and reporting hazards, following safe work practices and procedures, wearing personal protective equipment, supporting others to work safely and completing safety education.

About You In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

Cook A high-school diploma or a GED

Current food handlers’ certificate considered an asset

Minimum of two (2) years experience in a similar role

Knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation

Bilingualism in English and French considered an asset





Ability to read & follow detailed recipes/instructions as required and communicate in an efficient manner in a team-oriented setting

Ability to provide a clear criminal record check A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services and care.

Dishwasher/Server/Housekeeper A high-school diploma or GED

Ability to work a schedule of flexible hours and shifts inclusive of days, evenings, weekends, and holidays

Ability to provide a clear criminal record check

Minimum of one (1) year experience in a similar role

Bilingualism in English and French considered an asset

CPR & Emergency First Aid Certification and/or Basics Food Safety Training/ Food Handler's course would be considered an asset

Previous experience working with seniors in a Retirement Living or Long-Term Care environment would be considered an asset A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services and care A high level of initiative and commitment to completing assignments efficiently and in a warm, friendly, and customer-service-oriented manner

Knowledge of infection control and prevention practices

If you take pride in being compassionate, honest, professional, and protected, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living.

We are building a pipeline of qualified and passionate Food Service & Hospitality professionals (Cooks, Dishwashers, Servers, Concierge and Housekeepers) who are interested in future opportunities at our Parkland Ancaster team in Ancaster, Ontario.

By expressing your interest now, you'll be among the first to be considered when a suitable opportunity arises.

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:

- Approximate hourly wage:
- Cook - $22.15 - $23.59
- Dishwasher/Server- $18.69 - $19.88
- Concierge - $20.60 - $21.79
- Housekeeper - $20.09 - $21.38
- Sous Chef - $50,000 - $61,000 annually
- Executive Chef - $75,000 - $84,000 annually

- Comprehensive health, vision, and dental benefits plan (eligible immediately upon hire for part time & full-time staff) including an Employee and Family Assistance Program
- Life, travel, and other insurances
- Access to virtual healthcare 24/7 for FREE through the group health benefit plan
- RRSP program (5% employer matching)
- Vacation accrual (begins immediately)
- Free onsite parking
- Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
- Access to continuing education and training through Shannex’s Centre of Excellence
- Opportunities to be part of sector innovation and continuous improvement initiatives
- Recognition and Rewards for service excellence and safety

About The Opportunity

Cook

- Plans and prepares meals according to established standards, procedures, recipes and menus, including preparing special meals to meet appropriate therapeutic menu modifications according to established guidelines
- Assists with preparation of food for special functions (e.g. catering, theme dinners) to ensure service meets established standards
- Reports any recipe shortages, discrepancies or quality issues to the Executive Chef or supervisor in a timely manner
- Executes departmental policies, procedures and guidelines as a member of the divisional Food Services Team
- Executes food services for Breakfast, Lunch and Dinner within a Supportive Living Lifestyle dining room in accordance with Brand Standards
- Executes food Services for special functions such as catering and theme dinners to ensure service meets established standards
- Consistently ensures food quality, presentation, and service delivery meet established department standards; ensures meals are attractive, the correct temperature and portion size, and that service is timely
- Introduces self to new resident in the dining rooms as part of resident orientation / welcome
- Responds to resident food service needs and expectations in accordance to service expectations
- Effectively communicates and interacts with residents, family members, visitors and volunteers in a courteous and professional manner
- Assists in the orientation of new Team Members to ensure standards are met
- Clean and sanitize cooking station daily; maintain the cleanliness of kitchen equipment such as ovens, kettles, mixers, and others to maintain safety and sanitation in the kitchen to meet legislative and organizational standards; responsible for the clear and correct labeling of excess food
- Follows disposal procedures according to established waste management guidelines for organics, paper, plastics, cans/bottles, non-recyclable material, etc.

Dishwasher

- Processing all dishware and maintaining sanitation of dish machine, kitchen aide and dish sinks according to established cleaning guidelines
- Returning clean dishware to appropriate storage areas for use by Culinary Services employees
- Bussing of tables in the dining rooms and catering areas as required
- Maintaining cleanliness to standard in the kitchen and kitchen aide areas

Server

- Consistently ensures food quality, presentation, and service delivery meet established department standards. Ensures meals are visually appealing, the correct temperature and portion size, and that service is warm, attentive and timely
- Prepare and provide meal service to residents and guests according to established standards, procedures and guidelines and respecting the resident’s right to individualized services and observing special diet restrictions, resident preferences and outlined departmental procedures
- Ensure dining room appearance meets established standards including table linens pressed and in place, tables set with appropriate place settings for meals, wait stations tidy and containing appropriate supplies
- Clear tables, load and safely operate dishwasher. Complete manual ware washing as required
- Contribute to the team setting as a member of the Food and Beverage department, working towards departmental goals and priorities and providing ongoing feedback from residents and guests to the Food and Beverage Manager on meals and menu choices to be continually improving
- Demonstrates an understanding of the importance of respecting client’s rights, including respecting others, maintaining confidentiality, promoting independence, respecting privacy,



respecting the right to refuse services and involvement
- Communicates with the supervisor if there is a noted change in the nutritional status of a resident (i.e. changes in appetite)
- Promote a safety culture by continuously working safely including but not limited to identifying and reporting hazards, following protected work practices and procedures, wearing personal protective equipment, supporting others to work safely, and completing safety education

Concierge

- Answers and transfers telephone inquiries, greets and directs visitors;
- Provides routine information and responds to inquiries from residents, visitors, and staff;
- Sorts and distributes incoming and outgoing mail and couriers;
- Prepares and distributes forms, reports and other documents to appropriate personnel and departments;
- Relays residents’ requests for assistance to appropriate department
- Enters resident maintenance service requests into appropriate software
- Enters potential resident information into the Client Relationship Management software
- Performs a wide variety of assignments, which are sometimes confidential in nature;

Receives, processes and records client payments;
- Ensures client safety by following and applying all standard operational procedures, safe work practices and training provided

Housekeeper

- Thoroughly clean common areas including lobbies, hallways, and stairwells
- Sweeping, mopping, dusting, vacuuming, cleaning and sanitizing kitchens and bathrooms.
- Completes common area housekeeping duties as per assignment
- Collect refuse from residents' rooms and dispose of this refuse in accordance with set procedures
- Documents all completed job routine tasks
- Completes audits and inspections as required
- Completes resident’s personal laundry services as requested
- Communicates supply needs to People Leader in a timely manner
- Efficiently uses supplies and equipment to maintain service quality levels
- Clean and restock housekeeping cart; notify Supervisor when supplies are low
- Promote safety culture by continuously working safely including but not limited to identifying and reporting hazards, following safe work practices and procedures, wearing personal protective equipment, supporting others to work safely and completing safety education.

Sous Chef

- Planning and preparing meals according to established standards, procedures, recipes and menus
- Ordering, receiving, storing and rotating inventory of all required food and supplies
- Maintaining safety and sanitation in the kitchen to meet legislative and organizational standards
- Communicating regularly with clients to ensure satisfaction with foodservice
- Supervising and mentoring cooks to ensure performance meets standards
- Additional duties as assigned/required

Excecutive Chef

- Selects, shapes, and develops the culinary team
- Providing leadership and overseeing provision of food services
- Providing catering services for internal and external events
- Providing input into division menu development
- Liaising with the Health Services Team to ensure client receive the appropriate therapeutic menu modification as indicated by their medical condition
- Additional related duties as assigned/required

About You In addition to placing high value on continuous improvement, collaboration and accountability, you bring: Cook

- A high-school diploma or a GED
- Current food handlers’ certificate (preferred)
- Minimum of 2 years of operational experience in a high-volume kitchen
- Knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation
- Ability to read & follow detailed recipes/instructions as required and communicate in an efficient manner in a team-oriented setting
- Successful candidates will be required to obtain a clear Criminal Record Check, and where applicable, a Vulnerable Sector Check, prior to appointment
- A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services and care

Dishwasher

- A high-school diploma or GED
- Ability to work a schedule of flexible hours and shifts inclusive of days, nights, weekends, and holidays
- Successful candidates will be required to obtain a clear Criminal Record Check, and where applicable, a Vulnerable Sector Check, prior to appointment
- CPR & Emergency First Aid Certification and/or Basics Food Safety Training/ Food Handler's course would be considered an asset
- Previous experience working with seniors in a Retirement Living or Long-Term Care environment would be considered an asset

Server

- A high-school diploma or equivalent education
- Proof of valid Basic Food Safety Certification required
- Proof of valid Smart Serve Certification required
- At least one year of experience with serving food or demonstrated experience in customer service
- Successful candidates will be required to obtain a clear Criminal Record Check, and where applicable, a Vulnerable Sector Check, prior to appointment
- Previous experience working with the elderly in long-term care or a seniors independent living environment an asset.
- Proof of completed Alzheimer’s Care Course an asset
- A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services, and care

Concierge

- High School / GED completion;
- Minimum 2 years' experience working in a hotel, Retirement Living or hospitality-based position considered an asset.
- Excellent computer skills and experience in Microsoft Office Suite;
- Previous hospitality/customer service experience is an asset, especially with seniors;
- A friendly outgoing spirit is a definite asset;
- Experience with cash flow;
- Knowledge of Medical Terminology is considered an asset;
- Required to be available for day, evening and weekend shifts as required;
- A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services and care.

Housekeeper

- A High School diploma or equivalent education
- Minimum of one (1) year experience in commercial housekeeping and/ or laundry
- A high level of initiative for and commitment to completing housekeeping assignments efficiently and in a warm, friendly, and customer-service-oriented manner.
- Ability to communicate well with internal and external customers to meet needs in a polite, courteous, and cooperative manner
- Knowledge of infection control and prevention practices
- Ability to utilize auto scrubber, floor buffer, vacuum
- Previous experience working with seniors or in a seniors’ living environment considered an asset
- Ability to work independently with minimal supervision and can safely use chemical cleaning agents and equipment
- Ability to provide a clear criminal record check upon hire
- Completed Dementia: Understanding the Journey course considered an asset
- Successful candidates will be required to obtain a transparent Criminal Record Check, and where applicable, a Vulnerable Sector Check, prior to appointment
- A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services and care

Sous Chef

- A Culinary Arts Diploma and a valid Red Seal Certificate
- A valid Food Handler’s Certificate
- Successful candidates will be required to obtain a?transparent Criminal Record Check, and?where applicable, a Vulnerable Sector Check, prior to appointment

📌 Future Talent Pipeline - Food Service & Hospitality (Ancaster)
🏢 Shannex
📍 Ancaster