Elevate guest experiences as a Guest Service Manager at The Westin Toronto Airport Hotel. Lead service teams, ensure satisfaction, maximize profitability, and promote teamwork to create lasting memories for guests.

At The Westin Toronto

Airport, you will assist in managing front desk operations, elevating the guest services to new heights. This role requires a passion for service delivery, solid leadership capabilities, and experience with hotel management systems. You will schedule staff, train team members, monitor performance, and facilitate exceptional guest experiences throughout their stay. Key Responsibilities:

- Supervise front desk operations and staff training
- Schedule and assign work tasks to employees
- Process cash and credit transactions accurately




- Respond to guest complaints and service recovery needs
- Promote hotel services and local attractions for guest satisfaction

Requirements:

- High school diploma with one year of guest relations experience
- Fluent in English; other languages preferred
- Ability to lift items up to 50 pounds
- Strong problem-solving and communication skills
- Availability on nights, weekends, and holidays

Drive guest satisfaction and operational excellence at The Westin Toronto Airport Hotel, enhancing every guest's experience.

📌 Guest Service Manager at The Westin Toronto
🏢 Marriott International
📍 Toronto