Salary: $3,847.03 to $5,095.52 bi-weekly or $100,407.48 to $132,993.07 annually.

Elections

Alberta is an independent, non-partisan office of the Legislature responsible for administering provincial elections, by-elections, and referenda. Our mission is to serve Albertans as an independent election management body committed to the administration of modern, transparent, and accessible democratic processes that ensure the integrity and enhance the value of Alberta’s electoral system. If you like variety, take pride in your craft, and want your work to mean something beyond the ticket queue, you will fit right in here.

Note: This is a temporary position covering a leave of absence, expected to last up to 15 months. Reporting to the Director, Technology Platforms and Innovation, the IT Operations Lead is a technically hands-on senior role responsible for the operational delivery of IT services across Elections Alberta. You will own our hybrid Azure and on-premises setting, lead the implementation and ongoing management of our IT Service Management (ITSM) solution, manage end-to-end IT procurement and asset lifecycle, and ensure our technology is operationally ready to support provincial electoral events that can mobilize over 20,000 temporary staff across Alberta.

This role requires hands-on management and active involvement in daily operations rather than managing or delegating from a distance. You will be expected to engage directly in infrastructure configuration, system administration, and hands-on problem resolution, while also directing an IT Operations Analyst, a managed service provider (MSP), and surge resources during election events.

Own and optimize the ITSM platform: service catalogue, SLA frameworks, workflows, and service desk performance reporting Administer our hybrid Azure and on-premises infrastructure directly,



including Microsoft Entra ID and Intune Manage the full IT procurement cycle for equipment and software licensing Maintain a well-organized, audit-ready IT asset inventory and warehouse Lead IT readiness and deployment for large-scale provincial electoral events, working closely with the Manager, Warehouse Execute security controls and patch management in coordination with our Cybersecurity Lead Supervise and develop the IT Operations Analyst Hold the MSP accountable to SLA and performance standards A post-secondary degree in computer science or a related discipline plus four years of related experience, or equivalencies. (A related two-year diploma in computer technology or a related discipline from a recognized post-secondary institution and six years of related experience; You are a hands-on technical leader with demonstrated experience in infrastructure administration, cloud operations, and endpoint management. You solve complex problems directly, communicate clearly at all levels, and know how to manage both people and vendors.

Experience leading ITSM platform implementation, configuration, and optimization End-to-end ownership of IT procurement, licensing, and asset lifecycle Supervisory experience managing direct reports and contracted resources Ability to plan and deploy large-scale IT operations for major events Strong analytical, communication, and stakeholder management skills Aspiration toward initiative, continuous improvement, and practical innovation Temporary-salaried employees enjoy the following benefits: Comprehensive Benefits Plan: 1st Choice Benefits Package and Health Spending Account Successful candidates may be eligible for our flexible work programs. It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) (alberta.Applicants may be required to undergo a skills assessment or test.

Final

Candidates will be required to undergo a Criminal Record Check.

📌 Head of Remote Assistance Operations (Edmonton)
🏢 Government of Alberta
📍 Edmonton