Job Title: Senior L3 AI Engineer

Location: Montreal & Mirabel, Quebec

Duration: 06-12 Months

Hourly Pay Rate: 50 CAD/hr

: We are seeking a Senior Level 3 AI Engineer to act as the first point of call for engineering issues across the firm’s end user AI products. You will investigate complex queries that front-line support cannot resolve, work with lead Client and vendor engineers on new features, and uplift the wider support team.

Each engineer maintains broad coverage of the full portfolio while owning one product as point of contact. Over time, the team will help build an agent to automate training, Level 2 and QA tasks.

Required Skills & Qualifications:

- 6 years in an engineering, platform or senior technical support role in enterprise environments (financial services preferred).
- Hands-on experience deploying and supporting AI/LLM products or M365 at enterprise scale; strong understanding of generative-AI concepts.
- Strong scripting and automation skills (e.g. Python, PowerShell, Client Graph API) and familiarity with CI/CD concepts.
- Experience with security and compliance controls relevant to AI (DLP/Purview, access management, SSO/SCIM, audit logging, responsible-AI policies).
- BSc/BA in Computer Science, Engineering or related field (or equivalent experience). For Montreal,



bilingual (English/French) is an asset.

Preferred Skills & Qualifications:

- Experience with connectors and/or the Power Platform; integration experience across M365, ServiceNow and identity platforms.

Day-to-Day Responsibilities:

- Act as the first point of call for engineering issues across the AI portfolio and investigate complex queries that Level 2.5 cannot resolve.
- Configure, deploy and scale AI products, including tenant and admin configuration, integrations and automation.
- Work with lead Client and vendor engineers to test, validate and roll out recent features and models, balancing speed of enablement against security and compliance.
- Review Level 2.5 documentation and knowledge articles for quality and accuracy, and feed corrections back into the knowledge base.
- Train and uplift the Level 2.5 support team; provide deep-dive guidance and escalation paths.
- Drive incident, problem and root-cause analysis for platform reliability; contribute to post-implementation reviews.
- Contribute to the longer-term goal of building an AI agent to automate training, Level 2 and QA activity.

For immediate consideration please click APPLY to begin the screening process with Alex.

📌 Hiring SeniorAI Engineer in Montreal, QC (Toronto)
🏢 Artech
📍 Toronto