Job Type: Part-Time The Housekeeping Supervisor ensures the day-to-day execution and flow of the housekeeping team, supervising quality and efficiency of operations. Full benefits package for full-time employees Retirement savings plan Family and friends discounts on travel, tech, food, beverage, and fitness Development and training opportunities Oversee property wide cleaning operations including Environmental Services, Hotel Housekeeping and Laundrydepartments to ensure the achievement of departmental objectives and service quality standards

- Plan, organize and monitor daily activities of the team; lead daily pre shift meetings
- Establish and maintain inventories; ordering and receiving of supplies to maintain necessary inventory levels whilemaintaining the operating budget. Ensure quality and cleanliness standards are met by conducting inspections for all indoor and outdoor areas property wide
- Support the day-to-day operation of the Housekeeping and EVS offices
- Perform various duties pertaining to inventory control and assist in ensuring equipment, supplies, amenities and linen are well stocked
- Manage cleaning assignments using rosters and automated work order systems to ensure staff are properly deployed toaccomplish cleaning requirements on each shift. Update the quality and cleaning status of all areas and ensure LMS accurately reflects the status of guestrooms




- Respond to customer service issues promptly and professionally; lead by example ensuring team members are providingDiamond service to internal and external guests at all times
- Supervisor performance management, provide coaching and counseling, assist team member with inquiries and concerns
- Participate in recruitment efforts, hiring activities and staff training programs
- Assist with coordinating special projects and deep clean schedules
- Maintain a professional appearance as per company grooming policy
- Minimum 2 years experience working as a Environmental and/or Housekeeping Supervisor or higher
- Minimum 2 years’ experience in a related field combined with demonstrated supervisory experience with scheduling,training/development, performance management, etc.

Experience working in a unionized setting an asset. Proven superior people management skills, customer service, conflict resolution skills and dedication to customer satisfaction. Must be committed to results through flexible scheduling, consistent follow-up and leadership by example.

Must be able to work Day shift, Afternoon shift and Overnight shift for up to 5 consecutive shifts each week. Must be available to work holidays and weekends. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment.

Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service.

📌 Hotel Head Of Housekeeping (Rama)
🏢 Gateway Casinos
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