Transform your career with Impact Cleaning Services as an Operations Manager focused on Quality and Service. This leadership position demands field-based actions to ensure client satisfaction and operational success. You will take charge of quality control and service delivery by managing a team of Cleaning Leads and Supervisors.

Your proactive engagement in identifying and solving potential issues will ensure high standards across your assigned portfolio and strengthen vendor partnerships. Key Responsibilities:

- Oversee quality assurance efforts across multiple accounts
- Conduct site visits for inspections and staff coaching
- Manage budgets and operational costs effectively
- Cultivate strong relationships with clients and vendors
- Address service complaints swiftly and efficiently Requirements:
- Prior experience in a leadership role in cleaning services
- Strong problem-solving and coaching capabilities
- Excellent data analysis skills for informed decision-making
- Ability to adapt and lead in a changing setting
- Commitment to maintaining service excellence and team development Take ownership of quality operations and foster client relationships in this impactful managerial role.

📌 Impact Quality and Service Operations Manager (Toronto)
🏢 Impact Cleaning Services
📍 Toronto