Join MCI as a Call Center Agent in Sydney, NS, focusing on inbound and outbound customer service projects. This role engages you in supporting clients and enhancing customer satisfaction. As a Call Center Agent, you'll handle inquiries, make outbound calls, and assist with sales projects.

Your excellent communication skills and problem-solving abilities will be essential to satisfy customers across various industries such as healthcare and retail. MCI promotes a culture of growth opportunities, providing robust training and multiple advancement pathways. Key Responsibilities:

- Handle all inbound and outbound customer interactions professionally
- Ensure resolutions on first contact through effective problem-solving
- Document customer claims accurately in systems
- Utilize training to address customer inquiries per company scripts
- Attend ongoing training to stay updated on program changes

Requirements:

- Must be at least 18 years old
- High school diploma or equivalent required
- Strong communication and organizational skills
- Proficient with Microsoft Office Suite
- Customer service skills with an aptitude for problem-solving

Become a vital part of MCI, where your customer service expertise can shine in Sydney, NS.

📌 Inbound Outbound Call Center Agent (Sydney)
🏢 MCI
📍 Sydney