Become an Inforce Case Coordinator with Manulife, where you'll foster strong relationships while providing exceptional service from 8:00 am-6:00 pm EST. This role emphasizes customer-centric solutions and cross-functional collaboration. As a key member of the Case Coordination team, you will engage closely with MGAs, National Accounts, and Elite Advisors integral to our insurance revenue.

You'll utilize your organization and empathy to manage inquiries, streamline processes, and enhance the distributor experience. Your ability to prioritize will ensure efficient service delivery. Key Responsibilities:

- Manage Inforce Insurance inquiries via dedicated communication channels
- Create outstanding experiences by prioritizing and resolving requests




- Build robust distributor relationships for efficient service
- Promote Manulife's resources and digital tools effectively
- Collaborate with internal teams to ensure timely service execution

Requirements:

- Post-secondary education or equivalent experience
- 2+ years of customer service in insurance or finance
- Strong knowledge of insurance products preferred
- Excellent communication and relationship management skills
- Ability to work in a hybrid model efficiently

Join us at Manulife and contribute to building lasting customer relationships through exceptional service.

📌 Inforce Case Coordinator at Manulife (Ontario)
🏢 Manulife Financial
📍 Ontario