Description: Archer production Support Analyst-(Prod support, Archer knowledge, Unix, Shellscripting)

Toronto, ON - Hybrid (4 Days WFO)

6-12 months

RBC role

Role Descriptions: Position SummaryWe are seeking an experienced Archer Production Support Specialist to provide comprehensive technical support for our Archer application in a production setting. This role combines hands-on application expertise with infrastructure management to ensure optimal system performance and rapid issue resolution.________________________________________Key ResponsibilitiesApplication Support: Monitor and maintain Archer application health; troubleshoot and resolve production issues with minimal downtimeDeployment Management: Execute production deployments during off-business hours; coordinate with development teams on release schedulesInfrastructure Management: Support Windows Server environments and manage IIS configurations to ensure system stabilityDatabase Administration: Optimize and maintain SQL databases; perform routine maintenance and performance tuningIncident & Change Management: Follow ITIL best practices for incident response and change control; manage service tickets through resolutionMonitoring & Alerting: Utilize Dynatrace| Slack| Watchdog| and Stone Branch tools to proactively identify and respond to issuesAutomation:



Develop and maintain automation scripts using Shell scripting and Python to streamline operational tasksDocumentation: Maintain confluence documentation for procedures| runbooks| and system configurations________________________________________Required QualificationsProven experience in production application supportStrong Archer application knowledge (development| deployment| and issue resolution)Windows Server and IIS administration experienceSQL database knowledge and experienceFamiliarity with monitoring tools (Dynatrace| Slack| Watchdog| Stone Branch)Scripting experience (Shell and Python)Working knowledge of ITIL processes (Incident and Change Management)Experience with Ansible| Helios| and Confluence tools________________________________________Work Schedule & AvailabilityOffice-based: 4 days per week on-siteOn-call Support: Available for production deployments and urgent issues outside standard business hours

Custom Fields

Name: Assets

Value: None

Name: Parent

Value: IS-BFSI-Canada-2-Parent

Name: Work Assignment Location

Value: Hybrid

Name: Work Location CDF

Value: ~TCCI Canada Corporate~

Name: Child

Value: IS-BFSI-Canada-2-Group1

Name: Type of Asset

Value: None

Name: Requisition ID

Value: 10928670

Name: Business Vertical

Value: CL-BFSI Americas 2

📌 Information Technology_CAN - CAN_Support Executive (Toronto)
🏢 Artech
📍 Toronto