Role: L3 Support Pega

Employment: Full Time

Location: Toronto, ON

Work Arrangement: Hybrid – 4 Days/Week We are seeking a Full Time L3 Support Pega skilled with strong Pega Platform, Java/Spring Boot, production support, monitoring, incident management, and RCA experience. The ideal candidate will own end-to-end L3 incident resolution and collaborate with development, infrastructure, L2, and vendor teams Key Responsibilities - Own end-to-end L3 incident resolution through ServiceNow within SLA

- Perform deep technical analysis across Pega, Spring Boot, integrations, and database layers
- Use Splunk for log analysis, correlation, and incident triage
- Use Dynatrace/DataDog for performance analysis and dependency mapping
- Monitor batch jobs, schedulers, queue processors, listeners, and application health
- Raise and manage defects through JIRA/JTFM
- Document detailed RCA and map production issues to backlog items
- Drive fixes with development teams through closure




- Participate in daily defect triage and production support calls
- Execute and validate standard, emergency, and release-related changes
- Collaborate with L2, Development, Infrastructure, and vendor teams
- Maintain runbooks, KT artifacts, and audit-compliant documentation
- Identify monitoring gaps, alert tuning, and automation opportunities Mandatory Skills - Strong Pega Platform experience with CSA/PCSA or equivalent certification
- Hands‑on Pega tracing, clipboard, rules debugging, job schedulers, and queues
- Strong Java/Spring Boot troubleshooting experience
- Experience with APIs and microservices
- Hands‑on Splunk for log queries, analysis, and dashboards
- Hands‑on Dynatrace for RCA, dashboards, and alerting
- ServiceNow Incident, Problem, and Change management experience
- Strong RCA-driven issue resolution and MTTR management

📌 Support Pega-5 (Toronto)
🏢 Realign
📍 Toronto