Join Manulife as the Reporting & Insights Lead, responsible for guiding data strategies in Canada, the US, and GWAM. Utilize your expertise to convert data into actionable insights. This position centers on creating and governing a comprehensive reporting strategy across Amazon Connect.

Work collaboratively with business stakeholders to define their reporting needs, and prioritize insight opportunities that drive operational improvements. Your analytical approach will focus on translating complex data into clear narratives, enhancing strategic planning across business units. Key Responsibilities:

- Establish a comprehensive reporting and insights framework
- Partner with business teams for insight identification




- Develop actionable recommendations from customer data
- Create dashboards, scorecards, and performance metrics
- Analyze data trends and identify emerging risks Requirements:
- Expertise in reporting and analytics roles
- Ability to present insights to executive leadership
- Familiarity with customer experience and operations reporting
- Robust analytical skills and data translation ability
- Strategic thinker with hands-on reporting experience Harness data to fuel strategic initiatives and operational improvements at Manulife.

📌 Lead Reporting & Data Insights Role (Toronto)
🏢 Manulife Insurance Malaysia
📍 Toronto