Preventative Maintenance Lead

Department: Maintenance

Reports To: Maintenance Manager

Employment Type: Full-Time

Location: Bayview Wildwood Resort

Established in 1898, Bayview Wildwood Resort is a historic lakeside resort located on beautiful Sparrow Lake in Ontario’s Muskoka region. What began as a family-run destination welcoming guests arriving by steam locomotive for fishing and summer recreation has evolved into one of Ontario’s most recognized resort experiences.

Today, Bayview Wildwood Resort is proudly owned by Sunray Group, one of Canada’s fastest-growing hospitality and development companies and is part of the Ascend Hotel Collection by Choice Hotels International.

Our mission is straightforward: create unforgettable experiences for both our guests and our team members. We believe exceptional hospitality starts with people who care, work collaboratively, and take pride in delivering warm, attentive service every day.

Position Summary The Preventative Maintenance Lead is responsible for leading the resort’s preventative maintenance program with a primary focus on guest accommodations, including cabins, cottages, and guest rooms.

This is a hands-on leadership position responsible for ensuring accommodations are consistently safe, functional, well-maintained, and presented to a high standard for our guests. The Preventative Maintenance Lead will conduct inspections, identify and address potential issues before they become guest-impacting problems, coordinate maintenance priorities, and provide day-to-day support and direction to maintenance team members.

The role will also support the Maintenance Manager with preventative maintenance, repairs, projects, and general facilities operations across the resort as required.

Key ResponsibilitiesAccommodation Preventative Maintenance

- Take ownership of the preventative maintenance program for cabins, cottages, and guest rooms.
- Establish and maintain regular inspection and maintenance schedules for all accommodations.
- Conduct detailed room, cottage, and cabin inspections to identify wear, damage, safety concerns, and potential equipment failures.
- Proactively identify maintenance issues before they impact guests or resort operations.
- Complete preventative maintenance tasks including, but not limited to:
- Plumbing fixtures and water systems
- HVAC systems and thermostats
- Doors, locks, windows, and screens
- Lighting and electrical fixtures
- Appliances and equipment
- Furniture and fixtures
- Bathrooms and plumbing
- Decks, stairs, railings, and exterior components
- Walls, ceilings, flooring, and general building condition
- Fire and life-safety equipment checks as assigned
- Ensure accommodations are returned to a high standard following maintenance work.
- Track recurring issues and make recommendations to the Maintenance Manager regarding repairs, replacement, or capital improvements.




- Assist with seasonal opening and closing procedures for cabins, cottages, and guest rooms.

Maintenance Team Leadership
- Provide day-to-day direction and support to maintenance staff.
- Assign preventative maintenance and repair tasks based on operational priorities.
- Monitor completed work to ensure it meets resort standards.
- Coach team members on proper maintenance procedures, troubleshooting, safety, and quality expectations.
- Lead by example through a hands-on approach to maintenance.
- Help the Maintenance Manager identify training needs and opportunities to improve team performance.

Work Orders & Maintenance Planning
- Review and prioritize accommodation-related maintenance requests and work orders.
- Coordinate with Housekeeping and Front Office to ensure maintenance issues are addressed efficiently.
- Prioritize work based on guest impact, safety, urgency, and operational requirements.
- Maintain accurate records of completed preventative maintenance and repairs.
- Ensure outstanding issues are communicated clearly to the Maintenance Manager.
- Identify opportunities to reduce emergency repairs and improve the reliability and lifespan of resort assets.

Guest Experience
- Understand that maintenance directly impacts the guest experience.
- Respond professionally and respectfully when working in occupied accommodations.
- Minimize disruption to guests whenever possible.
- Maintain a clean and organized work area and leave guest accommodations in excellent condition after completing work.
- Escalate significant guest-impacting issues to the Maintenance Manager promptly.

Resort Facilities Support
- Support the Maintenance Manager with general resort facilities maintenance as required.
- Assist with maintenance of common areas, recreational facilities, buildings, grounds infrastructure, and other resort assets.
- Assist with seasonal maintenance, special projects, renovations, and capital improvements.
- Support contractors and outside service providers when required.
- Assist with emergency maintenance situations and operational priorities.

Safety & Compliance
- Follow all resort health and safety policies and applicable regulations.
- Identify and report unsafe conditions or potential hazards.
- Use tools, equipment, and materials safely and appropriately.
- Follow established procedures for electrical, plumbing, mechanical, and other maintenance work.
- Maintain clean, organized, and safe maintenance areas.




- Ensure accommodation inspections and maintenance activities are properly documented.

Qualifications & Experience
- 3+ years of experience in property maintenance, hotel/resort maintenance, facilities maintenance, construction, or a related trade.
- Previous experience in a lead-hand or supervisory role is an asset.
- Strong general maintenance skills with practical knowledge of plumbing, electrical, HVAC, carpentry, appliances, and building systems.
- Experience maintaining guest accommodations, residential properties, hotels, cottages, or similar properties is strongly preferred.
- Solid troubleshooting and problem-solving abilities.
- Ability to read and follow maintenance schedules, manuals, and basic technical documentation.
- Good organizational and time-management skills.
- Strong communication skills and the ability to work effectively with Housekeeping, Front Office, and other resort departments.
- Ability to work independently and make sound decisions while knowing when to escalate issues to the Maintenance Manager.
- Valid driver's license is an asset/requirement depending on resort operations.
- Relevant trade certification or technical training is an asset.

What We're Looking For The ideal candidate is a hands-on maintenance professional who takes pride in the condition of guest accommodations. You notice the small things before guests do. You understand that a dripping faucet, sticking door, broken screen, inconsistent thermostat, or worn fixture can have a significant impact on a guest's experience.

You are proactive rather than reactive, organized enough to stay ahead of preventative maintenance schedules, and confident enough to lead and support other maintenance team members.

You also understand that priorities can change quickly in a resort environment and are willing to step in wherever needed to support the Maintenance Manager and the overall operation.

Key Measures of Success

Success in this role will be demonstrated through:

- High completion rates for scheduled preventative maintenance.
- Reduced repeat and emergency maintenance issues in accommodations.
- Improved condition and reliability of cabins, cottages, and guest rooms.
- Timely completion of guest-impacting maintenance requests.
- Consistent accommodation inspection standards.
- Effective communication with Housekeeping, Front Office, and Maintenance.
- Clean, professional, and high-quality maintenance work.
- Strong safety performance.
- Effective leadership and support of the maintenance team.
- Proactive identification of maintenance needs and capital replacement requirements.

Pay: $24.10 per hour Expected hours: 40.0 per week

Benefits

- Casual dress
- Company pension
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- In office parking
- RRSP match
- Vision care

Work Location: In person

📌 Maintenance - Preventative Maintenance (Severn Bridge)
🏢 Bayview Wildwood Resort
📍 Severn Bridge