Manager, External and Capital Communications (13588) Requisition ID 13588-Posted 09/01/2026- Corporate Communications (20000063)- Corporate Communications (30000081)- Job Opportunity Corporate Communications (20000063) - Corporate Communications (30000081) Employment Type: Regular Full-Time Weekly Hours: 35 Off Days: Saturday/Sunday Shift: Day Posted On: August 31, 2026 Reports to: Director, Customer Experience The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC's legacy of delivering service to hundreds of millions of customers a year. The TTC's new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone. Join the TTC's Corporate Communications Department as a Manager, External and Capital Communications and join a team shaping Toronto's future.

Reporting to the Director, External Communications, the Manager, External Communications leads the TTC's external and capital communications strategy, media relations program, and thought leadership initiatives. This role is responsible for developing and executing communications plans that inform and engage stakeholders on transit expansion projects, capital investments, and key corporate priorities. The successful candidate will lead a team responsible for media relations, issues management, stakeholder outreach, speeches, briefing materials, news releases, and executive communications.

Working closely with senior leadership and cross-functional teams, they will translate complex and technical information into clear, impactful messaging while ensuring consistency across all communication channels. This is an exciting opportunity for a strategic and collaborative communications leader with strong media relations expertise, exceptional writing skills,



experience managing high-profile issues, and the ability to build effective partnerships with organizations such as the City of Toronto, Metrolinx, and regional transportation partners. Participate in the TTC Customer Service Ambassador Program.

Plan and organize activities / projects to meet section and organizational goals Use office technology, software and applications Completion of a post-secondary degree/diploma in Communications, Journalism, Public Relations, or a related field, combined with progressive corporate communications experience or the equivalent, along with several years of directly related work experience.

Experience leading communications teams and managing cross-functional stakeholders. Strong expertise in corporate communications, media relations, public relations, and journalism. Exceptional writing, editing, presentation, and interpersonal communication skills. Strong analytical, organizational, and project management skills, with the ability to manage competing priorities and tight deadlines.

Experience translating complex information into clear, engaging communications. Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and related orders including disability accommodation and accessibility requirements pertaining to passengers and employees. *Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging, representation and reflects the needs of the communities we serve. A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.





One of the great benefits of being a full time TTC employee is becoming a member of TTC defined pension plan. A comprehensive package that covers health, dental, vision and more. Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues' well-being.

Commitment to EDI The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive setting where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community.

Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others.

The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited. All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool The TTC's policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship.

📌 Manager, External and Capital Communications (Toronto)
🏢 City of Toronto
📍 Toronto