Lead Operational Excellence in Payroll and Benefits Services Do you thrive in a rapid-paced, client-focused environment and excel at bringing clarity to complex processes? The Pay and Benefits Services Division within the Treasury Board Secretariat is seeking a Manager, Payroll Production to lead service delivery at the Orillia and North Bay Service Centre. This is an opportunity to oversee critical pay and benefits functions, drive continuous improvement, and contribute to enterprise-wide HR systems that support Ontario's public service. As the Manager, you will lead a team of professionals responsible for the delivery of daily and cyclical payroll services. You will ensure compliance with collective agreements, legislation, and established policies while resolving complex issues and maintaining high service standards. Working closely with partners across the organization, you will help implement system enhancements, streamline processes, and promote consistent, productive approaches to service delivery. If you are a collaborative leader with strong operational expertise, sound judgment, and a commitment to service excellence, we encourage you to apply. Join a dedicated team delivering essential pay and benefits services that support Ontario's public servants every day. At its core, leadership in the Ontario Public Service (OPS) is about creating positive change for people and communities across Ontario. We believe great leadership starts with high standards and strong support. As a leader, you'll shape a team culture that sparks innovation, supports collaboration, and champions inclusion. You'll help build a workplace that is diverse, anti-racist, and accessible, where everyone feels safe, respected, and able to thrive. We invest in our leaders through mentorship,



learning opportunities, and cross-ministry networks that help you grow your impact and connect with peers across the organization. Oversee payroll production operations for the North Bay or Orillia Service Centre ensuring timely, accurate, and compliant service delivery. Manage day-to-day priorities in a dynamic, high-volume environment while implementing process improvements and quality standards. Provide clear, consistent updates to executives and client groups, and act as a liaison on payroll and benefits matters. Monitor performance metrics, identify trends, and drive initiatives to align operations with strategic goals and enterprise HR systems. Resolve complex payroll and processing issues in partnership with internal partners, ensuring compliance with collective agreements and legislation and respond to clients when applicable. As a Manager, Payroll Production, will join the management team within the Pay and Perks Operations Branch at Treasury Board Secretariat. Our branch delivers critical services to Ontario Public Service employees and select agencies, including payroll processing, enrolment for pensions and benefits, and advisory services. We handle new hires, exits, leaves of absence, and more - all while resolving Tier 2 inquiries transferred from the OPS Service Centre. In this role, you will report to Tina Dobson, Senior Manager, Payroll Production System .



Tina has 25 years of experience in payroll and employee support services. Having progressed from Pay &

Benefits Specialist to Team Lead, Manager, and Senior Manager, she brings extensive technical payroll expertise and a strong commitment to operational excellence. Tina is recognized as an empathetic leader who values collaboration, accountability, and a robust work ethic, while fostering high-performing teams and delivering exceptional service to employees and stakeholders. You will work closely and collaborate with other managers to ensure consistency in service delivery across regions, share operational insights, and align on priorities to meet client needs and production timelines. Together, you'll contribute to a supportive management culture that values open communication, collective problem-solving, and continuous improvement. Leadership and People Management Experience leading high-volume operational teams in a service-focused environment. Ability to coach, develop, and support staff in managing priorities and achieving performance goals.

Experience with performance management, workforce planning, and team development. Demonstrated leadership that promotes collaboration, accountability, and service excellence.

Relationship

Management and Communication Ability to build and maintain effective working relationships with clients, colleagues, and partners. Knowledge of payroll operations, HR systems (such as PeopleSoft), and related business processes. Ability to interpret and apply legislation, policies, procedures, and collective agreements.

Experience assessing risks, supporting change initiatives, and driving continuous improvement.

📌 Manager, Payroll Productions (North Bay)
🏢 Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario
📍 North Bay