Shape the customer journey at Toon Boom as a Customer Success Manager in Montreal. Engage deeply with clients to ensure successful product adoption and satisfaction in a hybrid work setting. Toon Boom is seeking a proactive Customer Success Manager to excel in customer relations and drive satisfaction through tailored support.

This role involves close collaboration with clients, utilizing our customer intelligence platform, Planhat, to effectively analyze their usage and needs. You will coordinate with the education and sales teams to align client goals and facilitate their overall success, ensuring they derive maximum value from our services. Key Responsibilities:

- Assist in onboarding clients and guiding them via Planhat




- Monitor account health and ensure client satisfaction
- Define customer goals and usage strategies
- Analyze data for churn prevention strategies
- Communicate customer insights for product development Requirements:
- Minimum 2 years in customer success management
- Experience in educational or creative industries
- Proficiency with Planhat or similar software
- Robust customer service and analytical skills
- Excellent communication across various audiences Bring your expertise in customer relations and data analysis to help Toon Boom elevate the customer experience.

📌 Montreal Customer Success Manager Role
🏢 Toon Boom Animation
📍 Montreal