Drive continuous improvement as the Operational Excellence Manager at Definity, leading key initiatives within their hybrid model. Optimize contact center operations while ensuring quality and efficiency. In this pivotal role, you will lead the operational productivity strategy for NBS and DCC, driving transformation through process automation and Lean methodologies.
Your responsibilities will include fostering a culture of continuous improvement and evaluating performance results to align with business objectives. Key Responsibilities:
- Develop and execute Operational Productivity Strategy
- Apply Lean methodologies to enhance service quality
- Lead automation initiatives for operational effectiveness
- Foster continuous improvement across teams
- Support system enhancements for better performance Requirements:
- Bachelor’s degree in business or operations management
- 7-10 years in process improvement and project management
- Proven experience in operational excellence leadership
- Lean Six Sigma certification preferred
- Solid knowledge of operational methodologies Be a key player in enhancing operational excellence at Definity.