Shape a high-performing team at TELUS Digital in Morocco as an Operations Team Leader. Focus on coaching and developing customer care and technical support representatives serving Canadian clients. As a member of the Wireless Operations team, you’ll lead a group of 15-18 agents, enhancing performance and engagement in a dynamic contact center workplace.

Your role will involve guiding team members, fostering a positive culture, and utilizing strong leadership skills to support operational metrics. Key Responsibilities:

- Lead and develop a team of customer care representatives
- Provide ongoing coaching and performance feedback
- Drive employee engagement and cultivate team culture
- Monitor key operational metrics and improve results
- Conduct one-on-ones and performance reviews Requirements:
- 2+ years in a similar leadership role
- Bilingual in English and French
- Strong leadership and communication skills
- Proven track record in performance management
- Ability to work onsite in Casablanca Elevate customer service support by leading a dedicated team at TELUS Digital in Morocco.

📌 Operations Team Leader Remote Morocco (Toronto)
🏢 Insight Global
📍 Toronto