INTERNAL/EXTERNAL

Job Title: Peer Survey Worker

Position Type: Part-Time, Non-Bargaining Unit, Contract (22 weeks)

Number of Positions: 2

Reason for Posting: Existing Vacancy

Rate: $20.56 per hour

Vacation: 7% Vacation Pay

Hours: 20 hours per week + training hours

Supervisor: Quality Information Officer

Posting Date: September 9, 2026

Application Deadline: September 18, 2026, by 5 pm

Location: Multiple Fred Victor locations in Toronto

Why Fred Victor?

For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto. Our mission is to improve the health, income and housing stability of people experiencing poverty and homelessness. We are committed to ending homelessness, one person at a time.

The Peer Survey Worker will conduct two kinds of surveys with clients – Ontario Perception of Care Surveys for clients of certain programs, and Quality Survey with clients of other Fred Victor’s Programs and Services. Utilizing their lived experience of accessing relevant programs & services, as well as the skills and knowledge attained from graduating in a relevant community peer program, the Peer Worker will make connections that garner meaningful responses for the surveys.

Does this sound like work you want to be a part of?

We offer a collaborative environment, an opportunity to join a diverse team of caring professionals and a chance to make a difference. With over 75 programs and 25 sites, there are lots of opportunities to grow your career with us.

Many members of the management team started in relief and front-line roles.

What You Will Do:

- Develop an understanding of the project and rationale for each of the two surveys
- Foster relationships with various teams, to gain an understanding of the clients involved in the survey
- Utilize lived experience to connect with clients and illicit honest responses to questions
- Follow a script and track responses using a set questionnaire with mostly closed ended questions for over

the phone and in-person survey interviews




- Conduct cold calls to program clients, and leave detailed voice messages on unanswered phone calls
- Meet with clients face to face, and conduct in-person interviews as needed
- Input quantitative and qualitative data into relevant program/tracking template, Excel template or online

template
- Respond to clients that might feel angry, disappointed or frustrated with service
- Develop personalized self-introductions and biographies to put respondents at ease

What You Bring to the Team:

- Personal experience and use of community health and/or employment services
- Lived experience of homelessness, mental health, addictions, indigenous services, newcomer services, or social

assistance is considered an asset
- Graduation from relevant peer training program – including Fred Victor’s Social Service Training & Employment

Program – is considered an asset
- Knowledge of additional languages and the ability to provide translation support to clients in languages other

than English is considered an asset

What Sets You Apart:

- Training in Crisis Prevention or Conflict Resolution
- Proficient in outreach initiatives, engaging potential clients through phone communication in a compassionate

and socially responsible manner.
- Strong written and verbal communication skills, demonstrated for in-person and over the phone environment
- Some developed knowledge of MS Office Suite
- Ability to use de-escalation skills and respond to clients that might feel angry about certain aspects of the service
- Health & Safety training, as well as certification in CPR/First-Aid is considered an asset




- Robust understanding of relevance of lived experience and peer work to encourage service user input
- Ability to empathize and willingness to work with low-income, homeless and otherwise marginalized people
- Ability to instill best practices and address issues from an anti-harassment and anti-discrimination perspective
- Ability to be flexible and open to working with participant input
- Strong interpersonal skills to foster positive relations with diverse community members and co-workers
- Ability to maintain appropriate boundaries and set limits with community members
- Understanding of and commitment to working within a Harm Reduction Model
- Well-developed interpersonal, conflict resolution, crisis management and sound judgement skills

Compensation and Benefits:

- For the Peer Survey Worker, Fred Victor offers an hourly rate of $20.56 per hour.
- 7% Vacation Pay
- Access to employee and family assistance plan

How You Can Apply: Send your resume and an email describing why you want to be part of the Fred Victor Team by Friday, September

18 at 5 pm ET, to [email protected] with “Peer Survey Worker” in the subject line.

A Police Record Check is required by the final candidate prior to hiring.

Accessibility & Accommodation

Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities and have lived-experience

If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance. We strive to provide reasonable accommodations whenever requested. Information received relating to accommodation requests will be treated with confidentiality.

📌 Peer Survey Worker (Toronto)
🏢 Fred Victor
📍 Toronto