Company: NTT DATA Services NTT DATA strives to hire exceptional, creative and passionate individuals who want to grow with us. We are currently seeking a Production Support Engineer–REMOTE–Vancouver to join our team in Vancouver, British Columbia (CA‑BC), Canada (CA). We are seeking a Production Support Engineer to ensure the stability, performance, and reliability of critical production systems.

This role involves monitoring, troubleshooting, and resolving issues, adhering to SLAs, and delivering exceptional customer support. Monitor and maintain assigned production systems to ensure optimal performance and SLA compliance. Investigate, troubleshoot, and resolve application and data pipeline issues within agreed timelines.

Provide customer‑focused support , ensuring timely communication and resolution of incidents. Perform root cause analysis and recommend break‑fix solutions for code and database issues. Collaborate with cross‑functional teams including business, risk, and IT stakeholders.

Participate in on‑call rotations and provide support during off‑hours/weekends as needed. NET Production application support. ~2+ years experience with ETL tools such as Informatica or Microsoft SSIS . ~1+ year experience with AWS cloud services. NET and ETL tools (Informatica or SSIS).

Ability to troubleshoot and optimize cloud data pipelines for performance, security, and reliability. Skilled in query performance optimization and database tuning.



Familiarity with modern data security and privacy practices.

Commitment to SLA adherence and delivering high‑quality customer support. Willingness to provide after‑hours and weekend support when required. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100.

We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.;

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here.

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📌 Production Support Engineer-REMOTE-Vancouver (Toronto)
🏢 NTT DATA
📍 Toronto