The Program Manager plays a central role in both the administration and delivery of programs for the Trinity Western Outdoor Centre and Omada Teambuilding. Working as part of a core leadership team of three, alongside the Director and Operations Manager, this position collaborates daily to plan, coordinate, and execute a wide range of outdoor education, leadership development, and team-building experiences. This role serves both internal and external clients, managing relationships with students, university departments, schools, non‑profits, and corporate groups.

A minimum of 50 percent of this position is dedicated to program administration, including managing the full client lifecycle from initial inquiry and booking through program delivery and post‑program follow‑up.

The Program

Manager also contributes to program facilitation, staff development, and the overall quality and safety of all Outdoor Centre experiences, as well as supporting marketing and promotional efforts through communication, outreach, and representation of the Outdoor Centre. Serve as the primary point of contact for program inquiries and booking requests from internal and external clients. Manage the full client lifecycle from initial inquiry to post‑program follow‑up.

Equipment Rental Program Management

Oversee the daily operations of the Outdoor Centre equipment rental program. Ensure timely return, inspection, and maintenance of equipment. Identify equipment repair, replacement, and lifecycle needs.

Facilitate outdoor education, leadership development, and team building programs on and off campus. Support the development and delivery of student‑focused outdoor experiences that foster wellness, skill development, community, and faith integration. Assist in training, mentoring, and developing student staff and facilitators in both technical and interpersonal skills.

Contribute to creating safe, engaging, and high‑quality program experiences. Support relationship building with schools, churches, non‑profits,



and corporate partners. Contribute to identifying opportunities for program growth and community engagement.

Assist in the coordination and support of seasonal and summer programming. Assist in the development and improvement of administrative systems and workflows related to booking, communication, and program delivery. Support implementation and use of digital tools, including databases and scheduling systems.

Identify inefficiencies and contribute to process improvements. Provide administrative support for marketing efforts, including website updates, social media coordination, and outreach initiatives. Represent the Outdoor Centre at events, promotional booths, and community engagements.

Support long‑term initiatives, including outdoor education course development. Assist with academic partnerships and support of outdoor activity courses. Strong organizational and administrative skills with a high level of attention to detail.

Ability to manage multiple programs, timelines, and client communications simultaneously. Robust problem‑solving skills in both administrative and program delivery contexts. Competence with database tools, scheduling systems, and basic marketing platforms.

Physically capable of participating in outdoor programming in a variety of environments. Ability to work flexible hours, including evenings and weekends.

Personal

Demonstrates a desire to positively impact individuals and communities through outdoor experiential education and leadership development.



A dedicated and mature evangelical Christian who affirms and supports Trinity Western University's mission, values, Statement of Faith, and Community Covenant. Act in a manner that exemplifies Jesus Christ in all on and off‑campus contacts, thereby living out the servant leadership mission of the university and contributing effectively towards achieving the institutional and Kingdom goals of the organization.

Informal oversight of Trinity Western Outdoor Centre/Omada Teambuilding Staff and Student Employees.

Reports to: Trinity Western Outdoor Centre/Omada Teambuilding Director.

Undergraduate

Degree or diploma in the field of Human Kinetics or other recreation related field. ACCT Level 2 Certification or equivalent experience.

Wilderness First

Aid or OFA Level 2. 2-4 years of experience in a ropes/challenge course environment or outdoor experiential education environment. ~ Experience in marketing and program design will be considered an asset. ~ Guiding experience in outdoor programs such as hiking, caving, paddling, snowshoeing, and rock climbing preferred.

Duties and responsibilities that do not constitute a major change may be added, deleted, or changed at any time at the discretion of the supervisor either orally or in writing.

Agreed to by: Director of Omada Team Building and People & Culture Trinity Western University encourages applications from all eligible candidates who are able to commit to the University’s mission, values, and Christian identity as articulated in its Statement of Faith and Community Covenant. We are committed to an ethic of inclusion and to the equal treatment of all persons without discrimination in accordance with human rights law. We particularly invite applications from indigenous peoples, women, persons with disabilities, and visible minorities. however, Canadians and permanent residents will be given priority.

Persons with disabilities who anticipate needing accommodations during the application process should contact Human Resources.

📌 Program Manager, TWU Outdoor Centre (Langley)
🏢 Trinity Western University
📍 Langley