Compensation will be at or above market, based on skills and experience.

About Us

We are not your average insurance brokerage! Klondike Insurance Agencies Ltd. is a privately owned independent brokerage based in Edmonton, serving clients across the province. We’re proud to be Alberta’s #1 motorcycle insurer and are deeply involved in the riding community through events, support, and special programs. We provide clients with Automobile, Personal Property, Motorcycle, RV, Commercial and other types of insurance.

Our team is tight‑knit — more family than coworkers — and we believe in delivering outstanding personal service with integrity and expertise to all our clients, for all their insurance needs.

What You’ll Do

As a Receptionist with Klondike, often as a first point of contact for our clients, you will play an essential role in our business. You will

- Provide exceptional customer service in a friendly, respectful, appreciative manner
- Manage phone calls efficiently - ensuring client needs are met by transferring them "real time" to the right in-office insurance professional
- Answer calls, determine client requirements, and manage call distribution by forwarding them the appropriate individual
- Work closely with our Broker Team delivering exceptional customer service

As a member of our Administrative Team you will also support the business in other areas which are necessary to run the agency. This may include
- managing mail and packages, processing financial transactions, monitoring and managing resources (printers, supplies), filing, organizing company events and generally supporting our insurance brokers, management and the business





What We’re Looking For - Must‑Have Skills:

- exceptional customer service skills and experience
- demonstrated ability to work in a dynamic, fast paced role
- proficiency managing a modern switchboard with high call volumes
- ability to learn quickly and take on new tasks

Additional Desirable Skills / Personality Fit:

- Customer‑oriented, quality focused, service‑minded
- Enjoy working in a team while also able to act independently under your own initiative
- Bring knowledge and creative ideas to help enrich our team
- Thrive in quick paced environment; readily handle multiple tasks at the same time without sacrificing accuracy or client care
- desire and commitment to grow and be part of a great business

What We Offer – “The KI Advantages”

- A casual, friendly office environment where you will be part of a close, supportive team
- Opportunity to grow with a well‑established brokerage that’s been serving Albertans for over 50 years and has a strong reputation in insurance
- A smaller company who treats their clients and employees as people, not just a number. A personal (not “call centre” like) approach for our customers and our people.
- Competitive pay and benefits with the opportunity to grow in the insurance industry.

Job Type: Full time Pay: $20.00-$24.00 per hour

Benefits

- Casual dress
- Company events
- Dental care
- Extended health care
- Paid time off

Application question(s):
- The job requires you to work in-office in Edmonton, regular hours, Monday to Friday. Is that attractive to you ?

Experience:
- Receptionist / Switchboard : 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

📌 Receptionist / Administrative Support Specialist (Edmonton)
🏢 Klondike Insurance Agencies
📍 Edmonton