- Greet customers and discuss the type, quality, and quantity of merchandise or services required - Maintain product and service knowledge - Replace used stock, rotate current stock, and ensure satisfactory inventory levels - Participate in merchandising and promotional activities for accessories - Maintain store conditions to established standards - Adapt communication style to deliver information effectively - Maintain professionalism, tact, diplomacy, and sensitivity - Calm irate customers and resolve issues - Take customer orders and prepare products for purchase - Ensure customer satisfaction with issue resolution and the resolution process - Assist with merchandise displays and inventory management - Ensure accuracy in transactions, inventory, and procedures - Participate in store maintenance and housekeeping - Work with management and employees to maximize store sales and in-store presence - Answer and transfer internal and external phone calls - Adhere to health, safety, security, and company policies - Work any shift according to store operations - ID customers as required by the Cannabis Retail Store Handbook Requirements - Must have valid SellSafe Certification - Post Secondary degree / diploma preferred - A valid First Aid certification is considered an asset - Ability to work any shift based on business needs, Monday to Sunday - Ability to work nights,
holidays and weekends and different locations - Experience in sales and customer service preferred - Excellent written and verbal communication skills - Team player mentality - Ability to compute basic mathematical problems - Attention to detail - Passion and excitement for cannabis and all of its derivatives - Desire to educate customers and the community about cannabis perks without giving medical advice Core Competencies Demonstrates strong customer service skills with a focus on communication, issue resolution, and inventory management. Possesses knowledge of cannabis products and a commitment to educating customers while adhering to health and safety standards. Highest-signal resume keywords - SellSafe Certification - Customer Service Experience - Excellent Communication Skills - Attention to Detail - Inventory Management ATS Optimization Keywords Hard Skills - Basic Mathematical Computation - Inventory Management - Merchandising - Sales Techniques - Product Knowledge Soft Skills - Team Player Mentality - Professionalism - Tact and Diplomacy - Adaptability - Conflict Resolution Certifications & Qualifications - SellSafe Certification - First Aid Certification Industry Keywords - Cannabis Retail - Customer Education - Health and Safety Standards - Store Operations - Promotional Activities