Job Overview:

Requirement/Must Have:

- University degree in Business Administration, Commerce, Public Administration, Organizational Development, Change Management, Information Systems, or a related discipline.
- Four (4) years of progressively responsible experience in business analysis, organizational change management, project delivery, process improvement, or related fields.
- Certified Business Analyst (IIBA) or equivalent.
- Certified Change Management Professional (ACMP, Prosci Certified Change Practitioner, CMI, APMG Change Management Practitioner).
- Demonstrated experience in developing integrated plans, portfolio and project reporting and communicating progress to senior executives.
- Experience assisting clients to execute strategies with technology, process, organizational design and IT operations.
- Experience in a project management role.
- Experience in the development of project documents for a wide variety of initiatives and projects that adhere to legislative, legal and audit requirements for content management systems.
- Experience supporting and collaborating directly with stakeholders, external and internal business areas.
- Robust verbal and written communication skills.
- Experience with various software development methodologies including Agile, Waterfall, Scrum, and Kanban.
- Experience working with cross-functional teams to understand detailed requirements and align the design to product vision and user needs.
- Senior leadership experience defining project scope, goals and deliverables such as roadmaps, governance, briefing notes, and business cases.
- Experience leading project governance, change management and communication activities.

Responsibilities:

- Lead and support projects from inception through implementation to ensure improved program and service delivery aligns with organizational strategic priorities.
- Conduct Client sessions, stakeholder interviews, workshops, and business needs assessments to identify business challenges and opportunities.
- Elicit, analyze, document, and validate business, functional, and technical requirements.
- Develop business cases, process maps, user stories, use cases, and other project documentation.




- Analyze and evaluate current business processes and recommend improvements to increase efficiency, effectiveness, and service quality.
- Support the development, enhancement, testing, implementation, and maintenance of business applications and systems.
- Collaborate with project teams, technical resources, and business stakeholders to ensure solutions meet business objectives.
- Facilitate user acceptance testing (UAT), business readiness assessments, and implementation activities.
- Assist the project manager in the identification of risks and issues and recommend mitigation strategies.
- Develop and execute change management strategies and plans that support successful adoption of business processes, systems, and organizational initiatives.
- Conduct stakeholder analysis and change impact assessments to identify organizational risks, readiness factors, and adoption requirements.
- Partner with business leaders and project teams to build awareness, commitment, and support for organizational change.
- Develop and implement communication, engagement, resistance management, coaching, and training plans that address stakeholder needs throughout the change lifecycle.
- Assess organizational readiness and recommend actions to improve change acceptance and sustainability.
- Support leaders in managing resistance and reinforcing desired behaviors and outcomes.
- Measure and monitor adoption, utilization, and proficiency of implemented solutions and identify opportunities for continuous improvement.
- Facilitate workshops, presentations, and change-related discussions to support stakeholder engagement and organizational alignment.
- Support operational initiatives and ensure alignment with divisional goals, strategies, and priorities.




- Analyze business performance measures and identify opportunities for process optimization and service improvement.
- Provide recommendations to leadership to support informed decision-making.
- Contribute to business planning, operational planning, and continuous improvement initiatives.
- Develop and present options, recommendations, and implementation approaches to executives and decision makers.

Nice to Have:

- Active PMP certification as issued by the Project Management Institute or equivalent.
- Active Certified Scrum Master certification.
- Demonstrated experience with data integration between clinical applications.
- Demonstrated experience working as a Change Manager on a large complex custom software application development project.
- Experience in the analysis, development, and integration of complex IT systems with a focus on multiple data sources, web services, and legacy IT solutions.
- Experience in understanding complex businesses questions and framing the right analytical question to solve a business problem.
- Experience with Organizational Change Management methodologies such as Prosci ADKAR, ACMP, or Kotter.
- Experience with Value Stream Mapping.
- Experience in public sector environments and regulatory frameworks.
- Experience with business intelligence, reporting, and performance measurement.

Skills:

- Business Analysis.
- Organizational Change Management.
- Project Management.
- Process Improvement.
- Requirements Gathering.
- Stakeholder Management.
- Project Governance.
- Business Process Re-engineering.
- User Acceptance Testing (UAT).
- Business Readiness.
- Change Impact Assessment.
- Communication & Training.
- Agile/Scrum/Waterfall/Hybrid.
- Business Applications.
- Portfolio & Project Reporting.
- Facilitation.
- Problem-solving.
- Critical-thinking.

Qualification And Education:

- University degree in Business Administration, Commerce, Public Administration, Organizational Development, Change Management, or Information Systems.
- Certified Business Analyst (IIBA) or equivalent.
- Certified Change Management Professional (ACMP, Prosci, CMI, or APMG).

📌 Senior Business and Change Management Analyst (Edmonton)
🏢 Cynet Systems
📍 Edmonton