Location: Toronto, Ontario

Duration: 06 Months

Experience Required: 3-5 Years

Required Skills & Qualifications

- Desktop Management - Infrastructure Services (IS)
- Thorough knowledge of ITIL Processes
- Experience working with service management tools like ServiceNow or Remedy
- Ability to configure, administer, and manage workstations including laptops and desktops
- Provide onsite and remote support to end users for technical issues

Preferred Skills & Qualifications

- Experience with logistics around receiving and deploying hardware, parts, or peripherals
- Knowledge of audiovisual collaboration and printer support
- Experience providing Tier 3 support to End Users and VIP User support




- Technical support for recent product implementation through ICT process
- Experience in inventory and lifecycle management of devices

Day-to-Day Responsibilities

- Provide support for hardware breakfix including warranty support with vendors
- Handle IMAC requests and desk moves
- Coordinate malware support with SOC and ServiceDesk EUC Services team
- Travel to other Eastern Canadian locations as required

For immediate consideration please click APPLY to begin the screening process with Alex.

For immediate consideration please click APPLY.

📌 Senior Desktop Support Technician in Toronto, Ontario (Sarnia)
🏢 Artech
📍 Sarnia