- Own the vision, strategy, roadmap, governance, and value realization for the IT Services Portfolio - Enable transformation from project-based delivery to a sustainable product and platform operating model - Translate business priorities and transformation objectives into executable portfolio strategies, target outcomes, and investment decisions - Direct high-impact initiatives and ensure measurable customer value, operational efficiency, adoption, resilience, and sustainable business outcomes - Chair the ITS Product Council and direct portfolio-wide prioritization, governance, roadmap alignment, dependency management, and investment recommendations - Define and maintain the portfolio vision, strategy, and multi-year roadmap aligned with enterprise priorities - Translate current-state challenges and future-state operating model objectives into sequenced product, platform, process, and adoption initiatives - Partner with architecture, engineering, experience design, and operations leaders to shape scalable solutions and balance value, feasibility, risk, cost, and time to value - Drive transformation from discovery through adoption and optimization, embedding changes and measuring advantages - Establish portfolio strategy and provide strategic direction to Product Owners - Own and improve portfolio governance, decision rights, standards, and performance reviews - Align business priorities, funding, capacity, and delivery roadmaps across the portfolio - Promote product management best practices and foster a product-centric culture - Define portfolio KPIs, adoption measures, and value realization targets - Track portfolio performance for adoption, customer experience, operational efficiency, realized value, and roadmap delivery - Develop business cases and executive-level investment recommendations - Identify opportunities to optimize value, efficiency, and customer experience - Collaborate with business leaders, technology teams,



architects, UX designers, and delivery teams - Facilitate prioritization and strategic planning across stakeholders - Communicate product vision, roadmap progress, and value realization to executive leadership - Coach Product Owners on product strategy, outcome-based roadmaps, prioritization, and value realization - Partner with Scrum Masters to strengthen delivery practices, cross-team coordination, and continuous improvement - Foster collaboration, innovation, and continuous improvement practices Requirements - Seven or more years of product management experience, including enterprise transformation or portfolio-level accountability - Proven experience managing enterprise platforms, digital products, or IT service portfolios from strategy through adoption and value realization - Strong understanding of enterprise architecture and solution design concepts, including applications, integrations, APIs, data, cloud, security, resiliency, and technical debt - Ability to collaborate with architects and engineering leaders and evaluate build-versus-buy, scalability, risk, cost, and lifecycle trade-offs - Strong understanding of Agile, lean product management, value-based delivery, product operating models, and organizational change and adoption practices - Experience developing business cases and applying total cost of ownership, investment prioritization, benefits realization, and ROI concepts - Experience with automation, AI, ServiceNow, ITSM, ITAM, CMDB,



or enterprise workflow platforms is preferred - Strong data literacy and experience defining KPIs and using customer and operational insights - Excellent executive communication, facilitation, stakeholder management, and influencing skills across business and technology audiences - ITIL 4 certification or strong working knowledge of ITIL practices is considered an asset - For candidates located in Quebec, bilingualism is required to interact regularly with English-speaking colleagues across Canada - Must be eligible to work in Canada; no Canadian work experience required - Candidates must be eligible to work in Canada from the anticipated start date and throughout employment and are responsible for maintaining work eligibility - No immigration sponsorship or support is provided Core Competencies Demonstrates expertise in portfolio management, product strategy, and enterprise transformation, with a strong focus on value realization, operational efficiency, and stakeholder collaboration. Proficient in Agile methodologies and capable of driving product-centric culture and governance across IT services. Highest-signal resume keywords - Product Management Experience - Enterprise Transformation - Agile Methodologies - Business Case Development - ITIL 4 Certification ATS Optimization Keywords Hard Skills - Portfolio Management - Enterprise Architecture - Solution Design - KPI Definition - Value Realization - Data Literacy - Automation - Digital Product Management - Cloud Security - Technical Debt Management Soft Skills - Executive Communication - Stakeholder Management - Facilitation - Influencing Skills - Collaboration Certifications & Qualifications - ITIL 4 Certification Industry Keywords - Product Operating Models - Value-Based Delivery - Organizational Change - Continuous Improvement - Bilingualism Tools & Technologies - ServiceNow - ITSM - ITAM - CMDB - Enterprise Workflow Platforms

📌 Senior Product Manager (Montreal)
🏢 Jobtailor
📍 Montreal