Tool Beast is looking for friendly, reliable, and organized people to join our growing team as Service Desk Associates . This is a customer-facing position at the heart of our repair operation. You'll help customers when they bring tools in for service, pick up completed repairs, call with questions, and need help navigating the repair process.

We're much more interested in finding someone who communicates well, is dependable, pays attention to details, and is willing to learn. We are particularly interested in applicants with weekday daytime and Saturday availability . Tool Beast is a Kingston-based tool and equipment sales, service, and repair business serving contractors, tradespeople, businesses, municipalities, and homeowners.

Our team provides warranty and non-warranty repairs, tool assessments, parts support, equipment service, and new tool sales across a growing range of professional brands. We're a busy, hands‑on workplace where good customer service, teamwork, problem solving, and getting the details right matter. Help Customers at the Service Desk You'll often be the first person a customer interacts with when they visit or call Tool Beast.

Greeting customers and determining how we can help Answering incoming telephone calls Responding to basic questions about repairs and service Directing more technical questions to the appropriate team member Providing customers with updates and information Helping create a friendly, professional customer experience You'll help customers start the repair process by:



Collecting and confirming customer information Accurately documenting the customer's concerns Creating service and repair tickets in our system Making sure tools and customer information are properly labelled and organized The information collected at the Service Desk follows the repair throughout our entire process.

Help Customers Pick Up Completed Repairs

When repairs are ready, you'll help: Confirm customer and repair information Review basic repair information with customers Direct technical questions to our service team when necessary Answer Phones & Support Customers You'll answer incoming calls and help customers with questions such as: How does warranty service work? When the Service Desk is quieter, you'll help with: Customer follow‑up Data entry Organizing completed repairs and customer pickups Inventory tasks Cleaning and organizing the Service Desk and customer areas Other day‑to‑day tasks that help keep Tool Beast running smoothly Is comfortable answering the phone Is comfortable using computers and learning new software Can remain skilled when dealing with an upset or frustrated customer Customer service, retail, administrative, reception, parts, automotive, equipment, construction, or trades experience is an asset, but not required . Knowledge of power tools is also an asset,



but it isn't a requirement.

We're looking for people who already bring the things that are harder to teach: reliability, professionalism, curiosity, attention to detail, and a genuine desire to help customers. Monday–Friday: 8:00 AM–6:00 PM Saturday: 9:00 AM–5:00 PM Sunday: Closed This is a part‑time position with shifts scheduled based on business needs and employee availability. Daytime availability Monday through Friday and availability on Saturdays are particularly important to us.

Our schedule includes a mix of morning, daytime, afternoon, and closing shifts. Students are welcome to apply, including high‑school, college, university, and skilled‑trades students. However, this position is open to applicants of all backgrounds and stages of their careers.

Standing and moving throughout a shift Handling customer tools and equipment Customer service Service and repair management Point‑of‑sale and service software Inventory You don't need to walk through the door knowing the difference between every Milwaukee, Makita, Bosch, EGO or other tool we service. A great Service Desk Associate is someone who can have a contractor walk in with a broken tool, another customer waiting to pick up a repair, and the phone ringing — and still greet everyone professionally, stay organized, and work through each customer one at a time. If you're dependable, enjoy helping people, learn quickly, and like working in an environment where every day is a little different, we'd like to hear from you. #

📌 Service Desk Associate - Part Time (Kingston)
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