Job Overview:

Requirement/Must Have:

- Strong hands-on experience with ServiceNow architecture and implementation.
- Expertise in ITSM and at least one additional module (ITOM, ITAM, HRSD, CSM, SecOps).
- Experience with integrations using REST, SOAP, APIs, MID Server, and IntegrationHub.
- Strong knowledge of CMDB, Service Catalog, Flow Designer, and platform architecture.
- Experience leading large-scale ServiceNow transformation programs.
- Solid verbal and written communication skills.
- Ability to communicate effectively with stakeholders.
- ServiceNow Certified System Administrator (CSA) is mandatory.

Responsibilities:

- Lead the design and architecture of ServiceNow solutions across ITSM, ITOM, ITAM, CSM, HRSD, SecOps, and other modules.
- Define platform strategy, roadmap, governance, and best practices.
- Collaborate with business stakeholders to gather requirements and translate them into scalable ServiceNow solutions.
- Provide technical leadership to development and implementation teams.
- Review solution designs,



integrations, workflows, and customizations to ensure alignment with ServiceNow standards.
- Drive platform optimization, performance improvements, and automation initiatives.
- Support architecture reviews, assessments, and upgrade planning.

Nice to Have:

- Experience with cloud platforms (Azure, AWS).
- ITIL v4 certification.
- Experience in enterprise architecture and digital transformation initiatives.
- ServiceNow Certified Application Developer (CAD).
- ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA).

Skills:

- ServiceNow Architecture.
- ITSM.
- ITOM.
- ITAM.
- CSM.
- HRSD.
- SecOps.
- REST.
- SOAP.
- APIs.
- MID Server.
- IntegrationHub.
- CMDB.
- Service Catalog.
- Flow Designer.

Qualification And Education:

- 10+ years of experience.
- 5+ years in ServiceNow Architecture.

📌 ServiceNow Architect (Toronto)
🏢 Cynet Systems
📍 Toronto