Location: Toronto| Canada (Hybrid- once a week in office)
Duration: 06 Months
Role Descriptions:
This role offers an exciting opportunity to shape the future of Customers contact center technology and drive innovation on a global scale.
The successful candidate will play a pivotal role in transforming our engineering practices and delivering cutting-edge solutions that enhance our clients experience and operational efficiency.
We are looking for an experienced and high-performing Full-Stack Software Engineer with at least 10 years of software development experience.
This role will be instrumental in driving innovation| implementing cloud capabilities| and building GenAI solutions across our contact centers in Canada| Asia| and the US.
The ideal candidate has a passion for cutting-edge technologies and a proven track record of building large-scale| complex software systems.
Role and Responsibilities
Participate in the design| development| and rollout of foundational cloud capabilities.
Collaborate with cross-functional teams to implement key software delivery| cloud| GenAI| and DevOps processes.
Create and maintain technical design artifacts that describe application functionality| solution designs| data models| interfaces| and integrations.
Contribute and/or adopt global software engineering re-usable best practice processes.
Essential Skills
MUST HAVE Skill sets
Bachelors degree in computer science or a relevant field
10+ years of experience building large-scale| multi-tier distributed software systems
Hands on experience in cloud technologies| particularly AWS services
Hands-on expertise with Python| Lambda functions| APIs| LLM Models| Java
Experience with DevOps culture| tools| and best practices (e.g.
- Bitbucket| Ansible| Jenkins| CDD)
Strong communication skills| able to articulate complex technical concepts to both technical and non-technical stakeholders.
Ability to work and collaborate with cross-functional teams across multiple locations.
Strong problem-solving abilities and analytical skills with a keen eye for detail and the ability to assess alternatives| risks| and benefits.
Demonstrates agility in learning and implementing cutting-edge technologies across diverse tech stacks.
Skillsets:
- 8+ Yrs of overall experience
- Robust / Advanced level Development skills in Python
- Hands-on experience in AWS Services (e.g., Lambda, S3, Sagemaker, Bedrock, Amazon Connect etc.)
- AI, GenAI, Agentic AI exposure / experience on AWS
Skills: Digital : Python~Digital : Artificial Intelligence(AI)~Generative AI