- Provide friendly, enthusiastic, and courteous service at all times; respond to customer inquiries regarding service; communicate to guests to he them understand proper use of the area.
- Ability to interact with customers and co-workers in order to assure compliance with company service standards, including managing customer concerns and complaints, as well as company inventory and property control procedures.
- Must have sufficient mobility to perform assigned tasks within production and service time frames established for the job.
- Maintain a high standard of personal appearance and hygiene at all times, by presenting themselves on-time, well-groomed and in full-approved uniform.
- Maintains all departmental standards and procedures.
- Provide leadership to staff which would include training, direction, scheduling, and supervision.
- Learns and masters all positions of those they manage
- Provides thorough information regarding menu and menu items.
- Demonstrates a sincere passion for food & beverage and customer service.
- Ensure efficiency in day-to-day operations (including break schedules, Quality Assurance, Health and Safety, and positive team dynamics)
- Performs other tasks as assigned but not limited to the duties listed above.
KEY RESPONSIBILITIES
- Contribute toward profitability store through seeking opportunities to enhance sales
- Must know how to count and track inventory
- Managing employee sick calls
- Training staff
- Manage about 45-60 employees on the floor at a time
- Must know how to work a computer
- Must know how to use Microsoft Office (Word, Excel, Powerpoint, etc)
📌 Supervisor, Full Time (Ottawa)
🏢 Havergal
📍 Ottawa
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