Lead support operations at HCLTech as a Tower Lead in Cambridge, Ontario. This role focuses on project management, customer satisfaction, and operational efficiency through tailored initiatives. As the Tower Lead for Support & Operations, you will ensure escalations are resolved timely, adhering to service level agreements.

Your expertise in project management and operational hygiene will drive accountability while developing frameworks for enhanced client relations. This position integrates initiative-driven strategies to optimize performance in line with organizational goals. Key Responsibilities:

- Generate employee engagement and net revenue through project strategies
- Resolve tasks and escalations per SLA norms using best practices
- Validate reports to ensure operational hygiene standards




- Implement initiatives to boost customer satisfaction and service delivery
- Oversee profit improvement plans through automation and continuous enhancement Requirements:
- Robust knowledge of project management principles
- Proficiency in operational management and customer service
- Excellent analytical and reporting skills
- Strong leadership and communication abilities
- Optional certifications in project management methodologies Utilize your project management skills to drive customer satisfaction and operational excellence at HCLTech in Cambridge.

📌 Support Operations Tower Lead at HCLTech (Waterloo)
🏢 HCL Technologies
📍 Waterloo