Role: - Systems Analyst - Senior

Location: Toronto, ON

Contract

Assignment Type: Onsite

MUST HAVES

Familiarity with SQL, Linux ,Windows 2016/19 server edition, encryptions TLS, SRTP , subnets, vlans, trusted/untrusted zones, DNS, VM(virtual Machines, hyper converge(HCI), IP, active directory (AD), NTP, VPN, remote desktop, PBX, PSTN

Description

*Note – Frequent travel is required

- Providing highly specialized senior technical expertise in the development and implementation of Telephony Technology Replacement and processes including assess & document current stakes, and preparing remediation plan and technology impacts for followings at ambulance dispatch sites

- Avaya Aura and softphone front end

- PBX, Analog Trunking

- Automatic Call Distribution

- Voice Over IP (VOIP)

- Data Networks

- Session Initiation Protocol

- Session Border Controller (Client)

- Servers (Linux, Windows, AD, VM's)

- Providing highly specialized senior technical expertise in complex telephony technology related analysis and design, including adherence to any safety standards.

- Knowledge of Avaya Core/Enterprise Survivable Server (ESS) failover Configuration (R10 Specific)

- Knowledgeable in using Avaya ESS clusters/Server Role Configuration (OVA type and Virtual Machine Role - R10)

- Skillset using Avaya Communication Manager

- Collaborate with architects, analysts, and development team to configure and integrate components and third-party products, tools and solutions with the Avaya technology.

- Perform analysis, design, configuration, and implementation support for our platform

- Troubleshoot any arising platform issues and drive exploration of options, recommending solutions and / or preparing discussion for escalation.

- Extensive experience with issues management. (identification, pre-emption, mitigation, resolution)

- Develop required technical and test documentation and Document all results in appropriate repositories.

- Assist with development and running of unit tests, end-to-end flow tests, and cross browser testing

- Support development coding best practices, standards and frameworks for implementation by junior team members.

- Lead solution design and implementation of the monitoring solution for telephony.

- Work with current network project to coordinate telephony implementation readiness.





NOTE The resource will be required to travel to multiple dispatch centres/ Central Ambulance Communication Centres (CACCs) across the province to provide operational support and coordinate/remediate the telephony infrastructure during transition. Expenditures/reimbursements for travel will be in accordance with the Travel, Meal and Hospitality Expenses Directive.

Extension/Amendment Attestation: Extension(s) only allowed using unused days/funds left on contract. No additional funds will be added beyond the maximum contract value and any extension options included in the original SOW.

Assignment Type: This position is listed as Onsite; the resource is expected to work 7.25 hours per calendar day between the standard working hours of 8:00-5:00 PM (excluding lunch breaks) every Monday to Friday inclusive at the identified OPS office location.

Skills

Experience and Skill Set Requirements

Project Management Skills

· Experience with gathering and developing requirements in order to create and maintain a detailed project schedule and/or integrated plan

· Project Management experience (as appropriate to the specified experience and level) and use of Project Management software (as appropriate to the specified experience level).

· Experience in the development and implementation of project management processes, plans, and communication tools.

· An experienced individual with a proven track record for meeting strict deadlines and supporting cross-functional teams to ensure work on tasks/milestones remains within time and cost constraints.

· Knowledge of OPS Integrated Project Management Framework and Methodology

· Experience in managing a vendor compromised of multiple organizations and managing multi-million-dollar initiatives

30%

Technical Skills

· Demonstrated experience with Telephone Implementations (experience implementing Avaya Aura and softphone front end)

· Avaya R10: experience with deployment





· Demonstrated experience with planning and implementing telephony services and replacing telephony systems in Public Safety environment

· Demonstrated knowledge in VOIP deployments, data networks, SIP, Session border controller (Client)

· Demonstrated experience with implementing Telephony in a Contact centre environment, knowledge of future NG911 technical requirements such as encryption, security etc

Demonstrated experience with back end integration

· Demonstrated experience on leading a project including technical vendor management, issues management, integration across the multiple vendor solutions such as voice recording (Eventide loggers), Computer Aided Dispatch tools

· Knowledge of Avaya Aura System session manger, communication manger, gateways, Komutel, Dell servers, web servers, and some legacy technology, for example PBX, analog trunking

· Nice to have:

· Experience with Avaya contact centre Environment i.e ACD, CMS (call Management system), agent Id, expert agent selection, split skill, vector-VDN, skill, hunt group

· Familiarity with SQL, Linux ,Windows 2016/19 server edition, encryptions TLS, SRTP , subnets, vlans, trusted/untrusted zones, DNS, VM(virtual Machines, hyper converge(HCI), IP, active directory (AD), NTP, VPN, remote desktop, PBX, PSTN

· Knowledge of PSAP, CAD(computer aided device) Canadian Next Generation 911,ESINet, E911

40%

Communications/Soft Skills

· Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills, including issues management

· Demonstrated experience preparing and distributing project updates, progress reports to project stakeholder while managing expectations pertaining to scope and timeline constraints.

· Demonstrated experience communicating across many functional areas (matrix organization) to actively engage project stakeholders and manage client expectations with diverse interests, technical and non- technical backgrounds using the appropriate level of political acuity and messaging for the audience

· Demonstrated experience identifying and acquiring a mix of skilled technical resources necessary to complete project assignments/deliverables, including clarifying roles and responsibilities

30%

📌 Systems Analyst - Senior (Toronto)
🏢 Damco Solutions
📍 Toronto