- Oversee the processing, movement, and monitoring of all shipments while in transit - Supervise shipment handling in compliance with DSV corporate guidelines and government regulations - Communicate directly with customers, overseas offices, and carriers - Manage and coordinate shipments daily - Direct day-to-day desk-level operations of the Operations Department - Champion processes and procedures to meet or exceed company KPI requirements - Establish and coordinate carrier schedules and tender shipments - Prepare and publish reports as requested - Mentor and train new staff - Identify problems proactively and implement appropriate solutions - Manage shipment cost containment - Evaluate shipments, consolidate loads, and select cost-effective delivery methods - Communicate with customers regarding relevant issues and resolutions - Manage new account implementation from standard operating procedure through execution - Support ISO 9001 and ISO 45001 certification commitments at the Montreal location - Perform tasks supporting quality, health, safety, and environmental objectives and targets - Follow DSV policies, procedures, guidelines, and Quality Health Safety Environment requirements - Promote sustainability, health, and safety in day-to-day activities Requirements - Education in supply chain logistics, international transportation, or a related field of study - Minimum two (2) years’ experience in a freight forwarding environment - CIFFA certificate, an asset - Dangerous Goods certification, an asset - Proven ability to plan, organize,



and establish priorities to meet goals and achieve results - Good command of English, verbally and in writing - Proficient in both English and French - Above average customer service skills - Demonstrated leadership and management skills - Excellent organizational and time management skills - Ability to manage tight deadlines - Excellent problem-solving and analytical skills - Attention to detail and punctuality - Proficient in Microsoft Office suite - CargoWise experience, an asset - Ability to communicate effectively in a diverse multicultural environment - Ability to work prolonged periods sitting and standing at a desk and working on a computer Core Competencies Demonstrates expertise in supply chain logistics and international transportation, with a solid focus on shipment management, compliance with regulations, and customer communication. Proficient in managing operations, mentoring staff, and supporting quality and safety standards. Highest-signal resume keywords - Supply Chain Logistics - Freight Forwarding Experience - CIFFA Certificate - Dangerous Goods Certification - CargoWise Experience Hard Skills - Shipment Management - Cost Containment - KPI Achievement - Problem-Solving - Analytical Skills - Organizational Skills - Time Management - Attention to Detail Soft Skills - Customer Service Skills - Leadership Skills - Effective Communication - Multicultural Communication Certifications & Qualifications - CIFFA Certificate - Dangerous Goods Certification Industry Keywords - ISO 9001 - ISO 45001 - Quality Health Safety Environment - Sustainability - Freight Forwarding Tools & Technologies - Microsoft Office Suite

📌 Team Lead, Ocean Import (Saint-Laurent-Ile-d'Orleans)
🏢 Jobtailor
📍 Saint-Laurent-Ile-d'Orleans