Elevate team performance as a Personal Care Specialist Team Lead. In this pivotal role, you will streamline operations and mentor team members while coordinating daily tasks.

The Personal Care Specialist Team

Lead works closely with the District Manager to ensure operational efficiency and team support. With responsibilities that include task delegation and KPI monitoring, this role is integral to the success of the Personal Care Specialist team. Your leadership will drive best practices and maintain high team morale in a quick-paced healthcare environment. Key Responsibilities:

- Ensure team availability and adherence to schedules
- Facilitate task distribution and rapid issue resolution
- Respond to escalations related to operations and requests
- Monitor operational KPIs, including call wait times
- Manage coaching and performance development efforts Requirements:
- Minimum 3 years as a Personal Care Specialist
- Recognized expertise in patient support or case management
- Experience in operational coordination preferred
- Strong interpersonal and communication skills
- Proven problem-solving abilities in team settings Lead the Personal Care Specialist team with operational excellence and passion for patient care.

📌 Team Lead Personal Care Specialist Role (Montreal)
🏢 MWI Buying Group
📍 Montreal