Role Descriptions: Job Title HRSD Technical Architect (ServiceNow)Role Overview The HRSD Technical Architect is responsible for designing| architecting| and leading the implementation of ServiceNow HR Service Delivery (HRSD) solutions. This role ensures scalable| secure| and efficient HR digital transformation by aligning business requirements with platform capabilities and best practices.
Key Responsibilities:
Solution Architecture Design
Lead the end-to-end architecture design of HRSD solutions on the ServiceNow platform
Define scalable and reusable architecture patterns for HR business processes
Evaluate business requirements and translate them into technical solutions
Ensure alignment with enterprise architecture and platform strategy
Implementation Delivery Oversee the design and implementation of HR Case Management Employee Service Center (ESC)Knowledge Management Lifecycle Events (Onboarding Off boarding)HR Integrations
Provide technical leadership during Agile Scrum delivery cycles
Ensure adherence to ServiceNow best practices and coding standards
Integration Data Architecture Architect integrations between ServiceNow and systems likeWorkday SAP Success Factors Active Directory Azure AD Payroll| ATS| and identity systems Define API| MID server| and integration strategies Ensure data security| compliance (GDPR)| and governance
Platform Governance Performance Establish governance frameworks for HRSD implementations Optimize platform performance and scalability
Conduct code reviews| design reviews| and architecture validations Ensure maintainability and technical debt management Stakeholder Management Collaborate with HR business stakeholders Product owners and functional consultants Enterprise architects Provide advisory on HR digital transformation roadmap Innovation Continuous Improvement Stay updated with latest ServiceNow releases (HRSD features)Drive adoption of AI Virtual Agent Employee Center Pro Automation Workflow enhancements Recommend improvements to enhance employee experience
Required Skills :
Robust experience in ServiceNow platform architecture Deep expertise in HRSD module
Hands-on experience with Flow Designer| Integration Hub Script Includes| Business Rules| UI Policies REST SOAP integrations Knowledge of Service Portal Employee Center Virtual Agent implementation CMDB and data modeling Architecture Skills
Experience designing enterprise-grade solutions Knowledge of Microservices and API-based architecture Security architecture and access controls Data privacy frameworks (GDPR| compliance standards)