Elevate your technical career as a Tier 1 Technical Analyst at Cadence Solutions in Edmonton, AB. This full-time role focuses on providing top-tier support for Microsoft 365 environments and is designed for those who thrive in problem-solving environments.

At Cadence

Solutions, you'll be integral to the Managed Services team, serving as the first point of contact for client inquiries. This position suits individuals looking to develop foundational skills in Microsoft technologies, including SharePoint, Power Platform, and ECM systems. You will closely collaborate with Tier 2 Technical Analysts, ensuring impactful and effective technical support. Key Responsibilities:

- Manage client inquiries through phone, email, and ticketing systems.
- Triage support tickets and determine escalation paths.




- Maintain and support Microsoft 365 applications and ECM systems.
- Assist in configuring and testing Microsoft solutions for clients.
- Contribute to knowledge base and internal documentation.

Requirements:

- Degree or diploma in a related field or equivalent experience.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Interest in troubleshooting and client support.
- Familiarity with OpenText Content Server or Microsoft SharePoint is a plus.

Enhance your technical acumen while delivering client-focused support within an cutting-edge team at Cadence Solutions.

📌 Technical Analyst - Microsoft Support (Edmonton)
🏢 Cadence Solutions
📍 Edmonton