Join New Era Technology as a Technical Support Engineer in Newcastle, offering first-line support and engaging with clients to troubleshoot IT issues. Your commitment to outstanding service will be key in this role. In this full-time position, you will provide essential technical support to users, logging and resolving a variety of IT incidents promptly.
Your skills in communication and customer service will shine as you develop client relationships. Work in a team-oriented environment focused on personal growth and technical excellence with a friendly team. Key Responsibilities:
- Support Level 1 IT issues via phone and ticketing tools
- Log and prioritize incidents in ConnectWise/Autotask
- Troubleshoot issues related to hardware and software environments
- Maintain communication with end-users and meet service expectations
- Escalate unresolved issues with detailed documentation Requirements:
- Minimum of 1 year in a Service Desk or similar role
- Proficient in customer service and technical troubleshooting
- Familiarity with Windows, macOS, and Office 365
- Understanding of ITIL processes and ticketing systems
- Relevant IT certifications are a plus Become a pivotal part of the New Era Technology team, enhancing user experience through expert support.