Bachelor’s degree or diploma in Mechanical Engineering, Electrical Engineering, Automation, or a related field preferred Experience - Experience with aerial work platforms or construction equipment (e.g., telehandlers, excavators) preferred

- Prior experience in technical support or after-sales service is an asset Technical Skills - Solid knowledge of hydraulic systems, electrical control systems, and mechanical structures
- Strong troubleshooting and problem-solving skills
- Ability to read and interpret electrical schematics and hydraulic diagrams
- Proficient in Microsoft Office tools Language - Fluent in English and French (spoken and written) Additional Requirements - Solid communication skills and customer service mindset
- Ability to travel and perform on-site service work
- Valid driver’s license Nice to Have - Experience with AWP brands such as JLG, Genie, Skyjack
- Experience in technical training or team leadership
- Familiarity with the North American construction equipment market Key Performance Indicators (KPIs) - Response time to technical issues
- Warranty cost control RESPONSIBILITY 1.

Technical

Support & Troubleshooting - Provide remote and on-site technical support to customers and dealers





- Diagnose and resolve issues related to electrical, hydraulic, and mechanical systems
- Handle complex technical cases and provide effective solutions
- Guide or participate in equipment installation, commissioning, repair, and maintenance
- Support customers with preventive maintenance to improve equipment uptime
- Travel to customer sites when necessary to perform service and repairs 3.

Product

Support & Training - Deliver technical training to customers and service teams (structure, systems, operation)

- Develop and update technical documents, service manuals, and operation guides
- Collect field feedback and support product improvements 4.

Spare

Parts & Warranty Management - Assist in warranty claims processing and technical evaluation

- Recommend spare parts selection and support inventory planning
- Track key component issues and coordinate with HQ on improvements 5.

Customer

Communication & Support - Maintain strong relationships with customers to enhance satisfaction

- Support sales team with technical expertise (product selection, technical clarifications)
- Respond promptly to customer inquiries and service requests

📌 Technical Support Engineer (Quebec City)
🏢 Zoomlion Na
📍 Quebec City