Job Summary:

We are seeking a detail-oriented and skilled Technical Writer to join our team. In this role, you will be responsible for creating clear, concise, and user-friendly documentation for our products, services, and internal processes. Your work will support end-users, developers, and internal teams by translating complex technical information into easy-to-understand materials.

Key Responsibilities:

- Create, edit, and maintain technical documentation, including user manuals, API documentation, installation guides, online help, and release notes.

- Collaborate with subject matter experts (SMEs), engineers, product managers, and support staff to gather information and understand documentation requirements.

- Develop content for various audiences, including end-users, system administrators, and developers.

- Ensure consistency in style, tone, and formatting across all documentation.

- Organize and manage documentation repositories and version control.

- Edit and review documents for grammar, clarity, and technical accuracy.

- Create visual aids such as diagrams, screenshots,



and infographics to complement written content.

- Stay current with product updates, industry trends, and recent technologies.

Qualifications:

Required:

- Bachelor's degree in Technical Writing, English, Communications, Computer Science, or a related field.

- Proven experience (2+ years) as a technical writer or similar role.

- Robust understanding of technical concepts and the ability to explain them clearly.

- Excellent written and verbal communication skills.

- Proficiency with documentation tools such as Microsoft Word, Adobe Acrobat, Markdown, Confluence, or similar.

- Familiarity with version control systems (e.g., Git) and content management systems.

Preferred:

- Experience with tools like MadCap Flare, Adobe FrameMaker, or RoboHelp.

- Understanding of software development lifecycle and Agile methodologies.

- Experience writing for APIs, SDKs, or developer platforms.

- Basic knowledge of HTML, CSS, or scripting languages.

📌 Technical Writer (Greater Toronto Area)
🏢 Infowaysolutions
📍 Greater Toronto Area