For 30 years, we've been on a mission to change banking for good. We challenge the traditional bank stereotype by integrating machine learning, conversational AI and design thinking into our core operations. We're a bank a tech company would build, where your work directly shapes innovative solutions that impact millions of Canadians.

We're driven by fearless curiosity, bold innovation, and a collective of authentic people working together to redefine what's possible. Technology isn't just part of our strategy, it is our strategy. Since 2014, Capital One Canada’s software studio has grown from a team of 10 to a team of over 250.

We’re passionate about what we do, and we’re always on the lookout for people who want to make a difference in the world of credit through technology. We’re obsessed with doing the right thing, and we achieve that by finding innovative ways to better serve our customers. Here are a few of the ways we’re helping people take control of their credit: Helping customers view and monitor their credit scores with Credit Keeper Enabling customers to view and edit their Personal Information directly in the Mobile App Providing customers 100% certainty which credit cards they’ll be approved for before they apply, by using Quick Check We’re all-in on the cloud and we’re leaders in the adoption of open source, RESTful APIs, microservices, and containers.

We build our own products and release them with a speed and agility that allows us to get new customer experiences to market quickly. As a Director of Technical Program Management (TPM), you will lead an established team of TPMs to drive execution across multi-year technology roadmaps, large-scale integration strategies, and complex application convergence efforts. This is an executive technical leadership role for an operator who excels at navigating complex enterprise matrixes, influencing engineering and business leaders, and relentlessly getting stuff done.

You will simplify intricate architectural trade-offs, align cross-functional partners across Product, Engineering, Design, and Data Science, and elevate the performance of an existing TPM practice to accelerate delivery for Capital One customers.

Drive

Execution on Complex Technical Initiatives ("Get Stuff Done") Execute High-Stakes Programs: Take ownership of complex, multi-workstream technical initiatives—including legacy application convergence, AWS cloud architecture updates,



and enterprise data migration efforts.

Unblock Delivery Teams: Roll up your sleeves to diagnose delivery bottlenecks, resolve architectural dependencies, and keep engineering teams moving at high velocity. Navigate complex enterprise structures across US and Canadian leadership, building trusted partnerships across Product, Engineering, Data Science, Design, and Risk teams. Align competing organizational priorities, negotiate technical trade-offs with senior engineering leaders, and secure commitments across functional and reporting boundaries.

Simplify Technical Complexity: Translate intricate technical constraints, API contracts, and distributed cloud risks into crisp, executive-ready choices for leadership.

People Leadership & Mentorship: Lead, coach, and grow an established team of TPMs, fostering a culture of high engineering standards, continuous learning, and strong delivery ownership.

Operationalize Delivery Excellence: Define and enforce rigorous standards for project intake and delivery estimate accuracy; and ensure company-wide visibility into an up-to-date, stack-ranked priority list of projects. Build and justify engineering-driven strategy by framing technical initiatives in clear business terms, advocating for initiatives that drive long-term value, and ensuring technical roadmaps align with the enterprise architecture vision. DORA metrics), robust CI/CD release controls, and modern Agile/Protected operating rhythms.

At least 7 years of experience in Technical Program Management leading complex software, cloud, or platform engineering programs. Proven experience managing and developing direct reports within a Technical Program Management or Engineering organization. 7+ years of experience designing, building, or managing data-intensive solutions utilizing distributed computing architectures. ~3+ years of experience delivering distributed systems and highly available services using cloud computing architecture (AWS preferred). ~3+ years of experience delivering customer-facing, highly scalable mobile applications and RESTful microservices.



~ Proven track record leading complex technical integration, application convergence, or enterprise data migration initiatives. ~ Experience operating within a highly regulated environment (Financial Services, Banking, Fintech). ~ Bachelor’s Degree in Computer Science, Software Engineering, or a related technical field (or equivalent practical experience). ~ Master’s Degree or MBA in Computer Science, Software Engineering, or a related technical discipline. You’ll be empowered to take end-to-end ownership of your work and your career, backed by a high-performance, hybrid culture and holistic suite of benefits designed to support your whole self.

We believe trust fosters the flexibility and autonomy required to balance personal needs with a focus on high performance. We support a hybrid model – with 3 days in the office per week – that gives room for both collaboration and personal commitments.

This includes: full coverage for spouses, domestic partners and dependents, a one-time Work From Home allowance to build your comfortable workspace, up to $3,000 in mental health coverage and up to $5,000 in annual tuition subsidies. You’ll find that Capital One is committed to helping you thrive and evolve every step of the way. Weembrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes.

However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-(phone hidden) or via email at [email protected] technical support or questions about Capital One's recruiting process, please send an email to [email protected] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (

📌 Technology Performance Testing Director (Toronto)
🏢 Capital One - Canada
📍 Toronto