DAG Tech seeks a Tier II IT Support Engineer to fulfill a key role on our Engineering Operations team in Toronto. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users. Your goal will be to support IT solutions and provide excellent service desk support.

Role Description - Support end-users with effective resolutions.

Sample tasks include

- Computer configurations and troubleshooting - Hardware troubleshooting - Network connectivity issues - Video conferencing system troubleshooting - User onboarding and offboarding - Cloud services account creation and configuration - Password resetsConfiguring user permissions - Ensure high quality of support - Responsible for helpdesk issue resolution on workstations, laptops, mobile devices, network devices, and cloud services - Build and maintain accurate technical documentation including accurate time tracking Role Format - Type: Contract - Schedule: Contract as needed,



10–40 hours per week - Performance: At client site 100% of the time, Toronto Technical Proficiencies Required - Desktop: Windows, Mac - Mobile: iPhone, Android - Cloud: Microsoft 365, Google Workspace, Zoom - Network: Ethernet, wireless, firewall, router Personal Skills Required - High level of professionalism - Positive attitude - Superior customer service skills - Team player - Consistency and reliability - Exceptional verbal communication and technical writing skills - Ability to multi-task gracefully - Ability to exercise clear judgment Opportunities for Advancement - Tier III engineering - Project engineering - Cybersecurity roles - Compliance support roles - Client management responsibilities - Engineering management responsibilities Engagement: Contract | Rate: $28–$36/hr | Location: Toronto, ON, Canada (On-Site)

📌 Tier II IT Support Engineer – On-Site (Toronto) – Contract DAG Tech
🏢 DAG Tech
📍 Toronto