Key Responsibilities

- Supervise shift operations to ensure smooth and efficient service.

- Lead, coach, and support team members during shifts.

- Ensure excellent customer service and resolve guest issues promptly and professionally.

- Monitor food quality, freshness, and presentation according to Tim Hortons standards.

- Maintain cleanliness, sanitation, and health and safety standards throughout the restaurant.

- Assist with opening and closing procedures, including cash handling and reconciliation.

- Support scheduling, training, and onboarding of new team members.

- Track inventory levels and communicate supply needs to management.

- Ensure compliance with company policies, procedures, and brand standards.

- Help meet sales, productivity, and labour goals by managing workflow effectively.

Qualifications

- High school diploma or equivalent preferred.

- Previous experience in food service,



quick service restaurant, or retail supervision preferred.

- Strong leadership and communication skills.

- Ability to work in a quick-paced environment.

- Basic math and cash handling skills.

- Flexible availability, including weekends, evenings, and holidays.

- Knowledge of food safety and sanitation practices.

Skills and Competencies

- Team leadership

- Customer service
- Problem-solving

- Time management

- Conflict resolution

- Attention to detail

- Reliability and accountability

Working Conditions

- Standing for extended periods.

- Lifting up to 25 lbs.

- Working in a fast-paced restaurant environment.

- Exposure to kitchen equipment, hot beverages, and food preparation areas.

📌 Tim Hortons Supervisor, Part Time (Edmonton)
🏢 Havergal
📍 Edmonton