Permanent Full-Time Position: Science Facilitator Science World is a mission-based, charitable organization that supports the development of STEAM (Science, Technology, Engineering, Art & Design and Math) literacy across British Columbia. Our mission is to ignite wonder and empower dreams through science and nature and our purpose is Science for All . Our Science for All strategy is to revitalize Science World with a substantial capital plan to replace critical infrastructure, enhance the visitor experience and develop new content across all our channels under the themes of Regeneration of the Planet, Human Health, and Inclusion.

Our plan is to ensure that people throughout British Columbia, especially under-represented communities, have access to high quality, informal STEAM learning. Through our onsite, online and outreach programs, Science World seeks to spark curiosity and wonder in STEAM and support development of talent across communities in the province. As part of our team, you will join a diverse community that acknowledges everyone’s unique talents and empowers people to do what is right for our visitors, our members, our volunteers and each other.

As a facility, Science World is generally open to the public seven days a week, with some extended evening hours in the summer months. Typical office hours are Monday to Friday 8:00am – 5:30pm, with front-facing and operational teams also working a variety of shifts including weekends, holidays and evenings. Hours of work and other related requirements will be scheduled according to business needs and this may include special events on evenings, weekends and holidays.

Under the direction of the Managers, Visitor Experience, you will provide a range of services and educational programs at Science World. As a Science Facilitator, your responsibilities include (but are not limited to), providing daily customer services, facilitating hands-on science activities and gallery interactions, delivering school programs, presenting live science shows, providing daily care and maintenance of our animal ambassadors,



and the implementation of safety and security procedures. As a mentor for High School Work Experience Volunteers, you will provide students with feedback, support, conduct interviews, and complete placement evaluations.

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Charge is responsible for creating an hour-by-hour schedule, supervising staff, and constantly monitoring the building to ensure exhibits are operational, and our Visitor Experience Team is supported. This position requires a full-time commitment of 40 hours per week, 5 days per week.

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Facilitators are required to work a non-traditional weekend (i.e., Fri/Sat, Sun/Mon, Tues/Wed) on a rotating schedule. We are looking for someone who loves working with people and is passionate or curious about science. You are a customer service driven team player, who is excited to provide our visitors with friendly, fun, awesome, ‘wow’, memorable experiences.

You look forward to interacting with visitors for the majority of your time, providing them with exciting learning opportunities. You are flexible and can understand the Visitor Experience Team’s importance in Science World’s daily operations, helping to ensure a safe, clean, and secure workplace. You are comfortable working with colleagues in different departments to help meet our shared goals.

Provide our customers with friendly, responsive service Provide our customers with a fun, awesome, wow, memorable, "out of home" experience Positively influence attitudes towards science and technology through facilitating hands-on science activities, demonstrations, exhibit interpretation, gallery interactions, delivering school programs, and presenting live science shows Ensure a safe, clean,



secure environment for our customers Mentor, support, and provide feedback to High School Work Experience students, including conducting interviews and completing placement evaluations Constantly monitoring the building to ensure exhibits are operational Ensure that galleries are well maintained and operational and provide feedback on customer interaction Provide daily care and maintenance of our animal ambassadors Operate within the philosophy, culture and values of Science World A minimum of a High School diploma, post-secondary education is preferred Background in science, interpretation, education, or customer service is preferred Previous experience working in museums, customer service, or other relevant experience Excellent customer service skills and experience working with the public of all ages, including early learners Interest in learning animal care procedures Proficient in Microsoft Office 365 applications, including Outlook, Word and Teams Experience using cash registers, ticket terminals, computerized sales systems, and databases considered an asset Must be available to work 40 hours per week, 5 days per week, including weekends, holidays, school breaks, and occasional evenings and early mornings Science World offers a substantial benefits package after successfully completing probation, including Extended Health, Dental, Voluntary RRSP/TFSA Plan, generous paid time off (vacation, sick, wellness days), Science World membership, RRSP matching (after 1 year), and Professional Development. Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification in the job posting.

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World is committed to creating a diverse and inclusive environment so we strongly encourage you to apply even if you do not believe you meet every single qualification outlined, as you may have transferable skills that would be an asset to our team.

- All offers are subject to satisfactory completion of reference and police criminal record checks.

📌 Virtual facilitator (Vancouver)
🏢 Science World
📍 Vancouver