Build together. Have fun!

We move with intention - building bikes for riders who have fun, growing brands that elevate the ride and showing up for each other every step of the way. Whether behind the scenes or on the front lines, we move as one team.

OUR MISSION

Make Lives Better Through Cycling

Team First

We do the right thing, promoting curiosity and championing collective success. We never take the easy route, celebrating diverse ideas, looking-out for those around us, building trust in others, while fearlessly contributing to decisions through contructive co-working.

Embrace Progression

Working with confidence, we aren’t afraid to challenge the status-quo. From how we innovate to how we ride, our desire is the uncompromising commitment to our craft. Everything (and everyone) evolves, and so must we.

High Performance

Cultivating an atmosphere that empowers everyone to perform at their best. Performance is not just about attaining a goal, it’s our pursuit to redefine industry standards and the drive to stand-out from the crowd, challenging our teams to become a constant inspiration for all of our partners. We are the trail blazers of the cycling world.

Global Perks & Benefits

Support may vary by region and role, but one thing stays consistent: we take care of the team that powers everything we do. That means industry-leading staff discounts on bikes and gear, flexible hybrid work, and comprehensive health coverage, retirement benefits and real opportunities to grow within a culture built around riding, so your career and your life move in the same direction.

Warranty Technician (E-bike)

PORT COQUITLAM HEAD OFFICE

Key Responsibilities:

The Warranty Technician will provide Norco and E-Bike focused customer service and technical support to Dealers and Sales Reps via the phone, e-mail and online channels, to ensure product warranties, service, and inquiries are answered in a timely, accurate, and professional manner.

ROLE AND RESPONSIBILITIES

- Respond in a timely, skilled,



and positive manner to all forms of inquiries regarding Norco and Live to Play Sports products and services, including but not limited to, product availability inquiries, product information, shipping status, warranty/returns, etc.

- Focused support for Norco retailers via all Norco support channels including phone, email, and Zendesk ticketing system.

- Provide technical support and perform technical service on all Norco bike models and bicycle components and accessories, including - but not limited to – drivetrain, suspension forks, rear shocks, hydraulic brakes, seat posts, wheels, indoor trainers, bicycle computers, tools, and car racks.

- Provide front-line support for Norco’s VLT e-Bike lineup

- Ensure accuracy of orders, returns, and all other related transactions. Notify customers accordingly and resolve issues in a timely manner.

- Process returns and warranties per department procedures, using proper codes to categorize reason for return correctly. Proactively communicate persistent quality control issues within the department and to other departments as necessary.

- Prioritize daily tasks and projects to accomplish job duties on time and with a high level of accuracy.

- Establish and maintain positive working relationships with coworkers, outside sales reps, and all other contacts with which you interact.

- Gain in-depth knowledge and understanding of all Norco and LTP products and the brand story through participation in on-site and off-site product training events and clinics.

- Provide special events and technical support where needed.

- Assist with all other tasks as needed

QUALIFICATIONS

- Strong organizational and problem-solving skills, flexibility, and the ability to work independently and with a team

- Familiarity with Norco Bicycles, LTP products, eBike technologies, or with the cycling industry is a plus

- Good computer skills with spreadsheets, word processing, and MS Office Suite

- Ability to maintain excellent attendance and punctuality record

- Ability to speak and write in French is an asset

Salary- $48,500 - $58,000

📌 Warranty Technician (E-bike) (Port Coquitlam)
🏢 Live To Play Sports
📍 Port Coquitlam