Knowledge Experience supporting Core HCM and Absence Management in a post-production environment.
Supported and troubleshooted existing absence plans for USA and Canada; did not create new plans from scratch.
Reviewed and supported absence security as part of the production support team.
2.
Ticketing System
Experience Good working experience with ServiceNow and Jira.
Comfortable managing BAU tickets and prioritizing issues based on business impact.3.
Troubleshooting
Skills Demonstrated a clear, structured troubleshooting approach.
Able to articulate step-by-step resolution logic effectively.4.
Professional
Tone Demonstrated a calm and methodical approach to issue resolution.5.
Audit
Experience Experience reviewing system setups and security from a support and validation standpoint.
- No direct ownership of formal audit cycles, but familiar with audit-related checks and data reviews.6. Communication Valuable written and verbal communication skills.
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📌 Workday Absence Analys (Montreal)
🏢 Synechron
📍 Montreal
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