Lead global IT excellence as the Director of Technical Operations at API based in Recent York. Drive improvements in IT service management and support for a distributed workforce.

As a senior IT leader, you will oversee API's technical operations across New York and Pune, India. This role requires building high-performing IT support and systems teams while boosting employee productivity with exceptional service delivery.

You will develop strategies to manage helpdesk operations, hardware asset management, and corporate systems administration effectively.

Key Responsibilities:

- Manage IT support teams across New York and Pune
- Oversee global helpdesk operations and service desk performance
- Define helpdesk SLAs, KPIs, and performance expectations




- Maintain employee hardware lifecycle management
- Direct Microsoft 365 services and endpoint security standards

Requirements:

- 15+ years in IT operations, 5+ years in leadership
- Experience managing teams across different geographies
- Deep knowledge of helpdesk operations and IT service management
- Expertise in Microsoft 365 and identity management
- Proven skills in budget management and cost control

Enhance API's IT operations while fostering a culture of collaboration and excellence across teams.

📌 Director of IT Operations New York (Markham)
🏢 Accommodations Plus International
📍 Markham