Lead a team in the Experience Center at Foresters Financial as a Team Leader, focusing on performance and customer satisfaction. This role emphasizes coaching and operational management.

Bringing a minimum of five years of leadership experience in a contact center, you will ensure your team's adherence to productivity, quality, and compliance. You'll manage operational issues, provide feedback, and facilitate onboarding while promoting a culture of inclusion and development. Your leadership will directly influence customer interactions and service quality.

Key Responsibilities:



• Develop and coach a high-performing contact center team • Monitor and enhance team performance through metrics • Manage recruitment and onboarding processes for new employees • Collaborate with teams for quality assurance and performance • Address escalated customer issues with effective resolutions

Requirements: • Minimum five years of progressive contact center experience • Solid coaching and problem-solving capabilities • Familiarity with industry practices and compliance • Track record of leading teams through change processes • Ability to manage multiple demands in a fast-paced environment

Become a key player in driving service excellence at Foresters Financial. #J-18808-Ljbffr

📌 Experience Center Team Leader Position (Winnipeg)
🏢 Foresters Financial Services
📍 Winnipeg