Elevate your career with Viessmann as a Technical Support Representative in Langley, BC. This role offers a blend of technical troubleshooting in HVAC systems and flexible work arrangements.
Viessmann, under Carrier Global Corporation, seeks a skilled representative to provide exceptional technical support across the USA and Canada. You will serve as a subject matter expert, helping customers navigate complex issues while leveraging platforms such as Salesforce and SAP. Collaborating with engineering teams, you will also contribute to training and quality improvement initiatives.
Key Responsibilities:
• Deliver expert technical support on HVAC products • Maintain detailed documentation in Salesforce Service Cloud • Assist customers via calls and emails for technical inquiries • Provide training seminars and technical workshops • Collaborate with Product Engineering on service issues
Requirements: • High School Diploma or GED • At least 1 year in technical customer service or HVAC roles • Experience with Salesforce and SAP preferred • Robust communication and teamwork skills • Effective problem-solving abilities in a technical environment
Apply your expertise in HVAC systems and customer service to support Viessmann's commitment to comfort and sustainability. #J-18808-Ljbffr