Shape the future of customer interactions as a Regional Manager in a contact center. Lead a passionate team while delivering exceptional service and driving operational success.You will be instrumental in recruiting, training, and coaching a dedicated team of call center professionals. Collaborating with sales reps and management, you'll work to enhance call center engagement, support a culture of teamwork, and leverage performance data to achieve goals. Your leadership will ensure a focus on safety and productivity.Key Responsibilities:
- Deliver outstanding customer service for sales growth
- Manage and guide your call center agents
- Collaborate with district managers for operational success
- Use reports and KPIs to enhance customer interactions




- Meet and exceed district sales expectationsRequirements:
- 5–7 years of experience in B2B or operations
- 3 years in a management role with financial responsibility
- Degree in business administration or equivalent work
- Strong organizational and communication skills
- Proficiency in Microsoft Office SuiteUtilize your management skills to drive an effective call center workplace, cultivating a supportive team and enhancing customer interactions across all platforms.#J-18808-Ljbffr

📌 Join Us As A Regional Manager For Contact Center Success (Montreal West)
🏢 NAPA Canada
📍 Montreal West