Become the Upmarket Account Services Manager at ADP and lead a team dedicated to enhancing client service. Focus on team development and managing escalated client issues for optimized satisfaction.
In this role, you’ll be responsible for guiding a team of HCM Consultants in delivering high-quality client services. With a focus on mentoring, performance tracking, and implementing strategic objectives, your leadership will foster a culture of excellence. Resolve client escalations decisively while coordinating training and performance evaluations to build a talented team.
Key Responsibilities:
• Oversee daily team activities and ensure quality standards • Mentor staff and identify their development needs • Effectively manage client escalations and issues • Implement business unit strategies in collaboration with teams • Prepare reports to communicate team performance authority
Requirements: • At least 5 years in client service environments • Minimum 3 years in leadership roles • Bachelor’s Degree or equivalent preferred • Experience in HR, Advantages Administration, or Payroll • Knowledgeable about ADP’s offerings and services
Leverage your client service knowledge and leadership skills as the Upmarket Account Services Manager at ADP. #J-18808-Ljbffr